เจ้าหน้าที่สนับสนุนข้อมูลทางการตลาด-สถานีบริการ (Data Analyst) - PTT Retail Management Company Limited.

• IT Operations Support Provide IT support for daily station operations, ensuring all systems, devices, and applications operate efficiently with minimal disruption.
• Store Lifecycle IT Support Execute and support IT setup, configuration, installation, and decommissioning for new store openings, closures, and renovations, ensuring readiness in line with project timelines.
• Retail Systems Support & Improvement Support the maintenance and enhancement of retail systems to ensure smooth day-to-day operations, including POS, back-office systems, and related applications.
• Technical Troubleshooting & Coordination Act as the first point of contact for station-level IT issues; troubleshoot and resolve technical problems, and coordinate with central IT teams or vendors for complex incidents.
• IT Asset & Vendor Support Maintain IT asset inventory at the station level, support on-site vendor activities, and assist in monitoring SLA compliance to ensure service quality.
• Reporting & Basic Data Support Assist in data collection and basic reporting; support the maintenance of dashboards (e.g., Power BI) and provide operational data as required.
• Process Improvement & Technology Adoption Identify opportunities to improve workflows through technology and support the implementation of new tools or automation initiatives, including basic AI solutions where applicable.
• Contract & Financial Oversight Monitor IT vendor contracts to ensure SLA compliance, and meticulously audit monthly IT equipment rental expenses and invoices before approval.
• New Business Project Management Drive and manage IT projects for upcoming new business ventures, ensuring seamless systems integration from planning to execution.

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field in Science (B.Sc.) or Engineering (B.Eng.).

Critical Skills.

• 365 Knowledge : Knowledge in managing SharePoint Online, OneDrive, Microsoft Online.
• Project Management in IT : Strong ability to plan, track, and deliver IT initiatives on schedule, specifically regarding retail system migrations and new business setups.
• Modern Tech Savviness & AI Application : Understanding of current technologies, retail POS systems, and cloud applications, with the ability to adopt and integrate AI tools into daily operations.
• Cost-Conscious Innovation :Ability to explore and implement built-in features, open-source tools, or existing technology to optimize processes on minimal additional capital expenditure (CapEx) or investment budgets.
• Technical Troubleshooting & Attention to Detail :Strong hands-on experience in diagnosing IT issues in a fast-paced retail environment, combined with high precision in tracking contract terms and financial audits.

Leadership Criteria

• Continuous Learner & Efficient Innovator Passionate about self-learning and exploring emerging technologies; actively drives continuous improvement by applying new digital tools to current tasks to maximize efficiency at zero or minimal additional cost.
• Exceptional Service Mindset A strong passion for helping others, solving complex problems, and maintaining a positive attitude under pressure.
• Collaborative & Friendly Approach Outstanding interpersonal skills with the ability to build friendly, trust-based relationships across diverse internal teams and departments.
• Proactive & Adaptive Leadership Self-driven ability to anticipate operational bottlenecks, drive system changes, and guide teams through digital transitions.
• Effective Communicator Ability to translate complex technical jargon into simple, actionable language for non-technical business partners.