Credit Card, Operation (Dispute and Chargeback) - Land and Houses Bank Public Company Limited

• Design chargeback process and reports together with all related parties
• Provide user requirements of chargebacks
• Process for card production and document printing vendor selection (if required)
• Ensure outsourced processes comply with local regulations and internal policies
• Design card production, statement & other documents printing processes and reports together with all related internal parties and vendors
• Provide user requirements of card production, statement & other documents printing
• Review, feedback and collaboration with internal relevant teams and external vendors to confirm the functional specifications
• Prepare test data, test cases / scenarios
• Perform UAT and raise the defects during the testing period
• Collaborate with internal teams (e.g., IT, compliance, operations) to support system testing and address operational issues
• Prepare documentation and procedures related to chargeback, card production, statement & other documents printing and others (if any)
• Ensure compliance with credit card scheme
• Collaborate with internal teams (e.g., IT, compliance, operations) to ensure smooth integration of outsourced services.
• After system goes live
• Coordinate, investigate and resolve discrepancies, chargebacks, and disputes in collaboration with internal and external stakeholders.
• Supervise and monitor the performance of outsourcing vendors, including card production, settlement, billing, and customer service.
• Prepare chargeback, card production & document printing reports, and other necessary reports to provide regular updates to management
• Assist in audits and provide necessary documentation for regulatory or internal reviews.
• Conduct regular vendor reviews and ensure adherence to agreed-upon service levels and KPIs.
• Identify and resolve operational issues related to outsourced activities in collaboration with vendors.
• Ensure outsourced processes comply with local regulations and internal policies.
• Ensure compliance with credit card scheme
• Maintain policies and procedures for vendor management.
• Maintain documentation and procedures related to chargeback, card production, statement & other documents printing and others (if any)
• Contribute to system enhancement and project implementation

• Bachelor’s degree in business administration, Operation Management, or related fields.
• At least 5 years’ experience in chargeback and dispute process management of credit card business is a must, experience in outsource management is a plus.
• Familiarity with credit card processes, including card production, billing, and dispute resolution.
• Proven ability to manage and negotiate with vendors to achieve business objectives.
• Experience in project implementation is preferable
• Strong business English communication skills (listening, speaking, reading, and writing).
• Excellent interpersonal and negotiation skills for effective vendor relationships.
• Knowledge of regulatory requirements related to credit card operations is an advantage.
• Open-minded and positive mindset, be willing to learn and work in new area if adhoc tasks are assigned
• Ability to work independently / team based, handle pressure, and resolve issues promptly.

LH BANK
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