Customer Service Agent (Chinses Skill) - Land and Houses Bank Public Company Limited

• Responding to customer inquiries related to credit card products. (billing statements, transactions, rewards, and benefits, card activation, PIN setup, limit adjustments, handle disputes, chargebacks, and fraud-related concerns in accordance with company policies and regulatory guidelines) etc.
  
• Record customer interactions and feedback in the CRM system with accuracy and completeness.
  
• Escalate complex or unresolved issues to the appropriate department.
  
• Stay updated on credit card policies, system changes, and compliance requirements.
  
• Handle complaints and escalations through phone.
  
• Resolve complex customer issues promptly while maintaining a positive customer experience.
  
• Provide guidance and detailed information on company products, services and policies.

• Bachelor’s degree in any field (Finance or Business-related is a plus)
• Proficient in Chinese (Mandarin) – speaking, listening, reading, and typing HSK Level 4–6 or equivalent will be an advantage
  
• Good command of Thai (English communication skills are a plus)
  
• 1-3 years of experience in a call center or customer service role, preferably in banking or credit card services
• Strong verbal communication and active listening skills
• Ability to handle sensitive financial information with confidentiality and professionalism
• Familiarity with CRM systems and basic computer applications
• Additional language skills are an advantage
• Rotational shifts, including weekends or holidays, are required

LH BANK
We are Family

Opportunity for a Compelling Change For the Better

Why not? When it is refreshing enough!! From the country is largest asset-based and most secured property developer with the highest market share, to forming an integrated financial institution with top notch expertise in Time Deposit, Housing Loan, Factoring, Corporate

Be a part of this novelty where people are our prime assets and every path taken by you is full of growth and success opportunities.

Toward Success Together