Call Center Agent (Mandarin skill) - Land and Houses Bank Public Company Limited
- Location
- Bangkok
- Salary
- Depend on qualifications
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 22/09/2026
Responsibilities
Job Purpose: Responsible for handling inbound and outbound calls related to credit card services, including inquiries, transactions and product information. The role requires excellent communication skills, attention to detail, and understanding of credit card operations to deliver a seamless customer experience.
Key Responsibilities:
- Responding to customer inquiries related to credit card products. (billing statements, transactions, rewards, and benefits, card activation, PIN setup, limit adjustments, handle disputes, chargebacks, and fraud-related concerns in accordance with company policies and regulatory guidelines) etc.
- Record customer interactions and feedback in the CRM system with accuracy and completeness.
- Escalate complex or unresolved issues to the appropriate department.
- Stay updated on credit card policies, system changes, and compliance requirements.
- Handle complaints and escalations through phone.
- Resolve complex customer issues promptly while maintaining a positive customer experience.
- Provide guidance and detailed information on company products, services and policies.
Key Responsibilities:
- Responding to customer inquiries related to credit card products. (billing statements, transactions, rewards, and benefits, card activation, PIN setup, limit adjustments, handle disputes, chargebacks, and fraud-related concerns in accordance with company policies and regulatory guidelines) etc.
- Record customer interactions and feedback in the CRM system with accuracy and completeness.
- Escalate complex or unresolved issues to the appropriate department.
- Stay updated on credit card policies, system changes, and compliance requirements.
- Handle complaints and escalations through phone.
- Resolve complex customer issues promptly while maintaining a positive customer experience.
- Provide guidance and detailed information on company products, services and policies.
Qualifications
Qualifications:
- Bachelor’s degree in any field (Finance or Business-related is a plus).
- Proficient in Chinese (Mandarin) – speaking, listening, reading, and typing HSK Level 4–6 or equivalent will be an advantage
- Good command of Thai (English communication skills are a plus)
- 1–3 years of experience in a call center or customer service role, preferably in banking or credit card services.
- Strong verbal communication and active listening skills.
- Ability to handle sensitive financial information with confidentiality and professionalism.
- Familiarity with CRM systems and basic computer applications.
- Additional language skills are an advantage.
- Rotational shifts, including weekends or holidays, are required.
Benefits
- Provident Fund
- Staff training and development
- Overtime
- Accommodation allowance (in other provinces)
- Telephone bill allowance
- Per diem
- Employee's uniform
- Funeral payment support
- 5-day work week
- Annual trip or party
- Performance/results-based bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About Land and Houses Bank Public Company Limited
LH BANK
We are Family
Opportunity for a Compelling Change For the Better
Why not? When it is refreshing enough!! From the country is largest asset-based and most secured property developer with the highest market share, to forming an integrated financial institution with top notch expertise in Time Deposit, Housing Loan, Factoring, Corporate
Be a part of this novelty where people are our prime assets and every path taken by you is full of growth and success opportunities.
Toward Success Together
No.1 Q House Lumpini, South Sathorn Road, Sathorn, Tungmahamak, Bangkok 10120
