Service Support Specialist - Acer Computer Co.,Ltd.

Acer Computer Co.,Ltd. · Bangkok (Yannawa)

Location: Bangkok (Yannawa)
Salary: Negotiable
Job Type: Full Time
Work Type: Onsite
Education: Bachelor's Degree or Higher
Posted: 28/04/2026

Responsibilities

• Manage and monitor ROIC (Rest of Indochina) operations and service KPIs to ensure targets are achieved.

• Prepare and analyze daily, weekly, and monthly KPI reports, providing actionable insights to management.

• Maintain the CRM system, ensuring all cases are properly tracked until closure.

• Follow up on pending cases to ensure timely resolution.

• Manage customer expectations to enhance overall satisfaction and handle complaints effectively.

• Coordinate with TSD and training teams to organize training programs for technicians.

• Prepare multi-brand service billing reports and follow up on payments to ensure completion.

Qualifications

Excellent English communication skills (spoken, written, and reading). Proficiency in Mandarin Chinese will be an advantage.
Strong data analytics skills, with experience in creating insight-driven dashboards using Power BI or Excel (e.g., slicers).
Ability to create effective and visually engaging presentations using PowerPoint and Canva.
Strong compliance and attention to detail, combined with the ability to effectively communicate and influence stakeholders (DISC: high C with moderate I).

Benefits

Dental insurance
Life insurance
Provident Fund
Staff training and development
5-day work week
Health insurance
Accident Insurance
Annual bonus

About Acer Computer Co.,Ltd.

Acer is creating the “New New Acer” phenomenon to reaffirm its status as the innovation leader. Not only that the firm now introduces a product line dedicated to Internet of Things (IoT), but it also joins forces with partners in achieving the synergy from its hardware, software and service strengths plus great platforms. Our product range expands from computer notebooks to various kinds of IoT devices such as Xplova for cyclist, Pawbo which is an efficient assistant in pet care and Acer Cloud Professor ,an educational module that encourages creativity and problem-solving skills among its users. We have started the distribution of all these products since early 2017.

In addition ,we have been recognized with three prestigious Thai awards, which include “ Thailand’s Most Admired Brand , The Most Powerful Brands of Thailand and Marketeer No.1 Brand Thailand awards. We have won these awards consecutively for seven , three and six years respectively, which reaffirms not only the strong position of Acer in Thailand but also the high levels of trust Thai consumers have in the brand.

At this moment, We are urgently seeking qualified persons to support our business expansion by the following positions.

493/7-8 Nanglinchee Road, Chongnonsee, Yannawa, Bangkok 10120

Human Resources Department

0-2825-9666

https://www.acer.co.th