Technical Specialist - Acer Computer Co.,Ltd.

Job Description:

1.       Own and manage assigned products, technologies, and solutions, becoming the technical expert and primary point of contact. [15%]

2.       Work closely with the Sales team and business partners to develop technical strategies, provide technical consultation, and proactively drive opportunities that help win new business. [10%]

3.       Understand customer business and technical requirements, identify their challenges, and recommend the most suitable solutions to address their needs. [10%]

4.       Design solution architecture and prepare technical proposals, solution designs, and implementation plans. [10%]

5.       Plan and conduct product demonstrations, Proof of Concept (PoC), and technical presentations that address customer pain points, validate the proposed solution, and increase the likelihood of winning the project. [10%]

6.       Manage and coordinate solution delivery to ensure projects are delivered on time, within scope, and meet customer expectations. [15%]

7.       Prepare and provide technical support for customers after project delivery, including troubleshooting, issue resolution, and technical consultation. [10%]

8.       Create and maintain technical documentation, implementation guides, standard procedures, and best practices for assigned solutions whenever documentation is required to support the project and operations. [5%]

9.       Deliver technical training and knowledge sharing for internal teams, partners, and customers. [5%]

10.   Monitor technology trends and competitor solutions, and recommend improvements to strengthen our products and solutions. [5%]

11.   Work closely with vendors and headquarters on technical issues, product updates, and product roadmaps, while maintaining strong technical relationships with customers and business partners. [5%]

12.   Travel as required to support customers, partners, and project activities across assigned regions.

13.   Working under Acer Cyber Security Incorporated.

Experience:

1.       3+ years of experience in pre-sales consulting, project management of IT Infrastructure and Cybersecurity field, Endpoint Detection and Response,  Vulnerability Assessment, and Cybersecurity Incident Response is a plus.

2.       Experience of root cause analysis and complex problem solving in IT System and Security.

3.       Knowledge of end-point security, network security, system administration (Windows, Linux and MAC), and enterprise system such as Active Directory.

4.       Knowledge of Virtualization Technology, High-Availability and Backup/Restore concept.

5.       B.S. in Computer Science or equivalent, Security Profession Certification is a plus.

6.       Fluent English communication.

Functional Skills/Knowledge:

1.       Ability to interpret customer needs into defined business requirements.

2.       Must have extensive client experience to managing expectations and negotiating concerns.

3.       Ability to communicate technical information and issues for clear and concise understanding by technical and non-technical colleagues and clients.

4.       Strong content analysis and public presentation skill.

5.       Strong verbal and written communication skills.

6.       Demonstrated problem-solving capability and analytical skills.

7.       Ability to root cause analysis and complex problem-solving skills.

8.       Ability to work independently and effectively as part of a team.