Customer Service Officer (International Trading Service) - Intertek Testing Services (Thailand) Ltd.
Intertek Testing Services (Thailand) Ltd. · Bangkok (Bangna)
- Location
- Bangkok (Bangna)
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 20/04/2026
Responsibilities
Job Scope:
Responsible for managing key client relationships, coordinating inspection and certification services, ensuring timely and accurate processing of applications, and driving overall service excellence. This role involves end-to-end project coordination, from client onboarding to certificate issuance, along with active contribution to continuous quality improvements aligned with GTS standards and ISO compliance.
Major Duties and Responsibilities:
1. Key Clients and Account Maintenance
· Manage a variety of key accounts and establish strong working relationships with clients in targeted markets.
· Develop and grow long-term contract business and promote Intertek's brand reputation.
· Ensure high levels of customer care, regular client engagement, and satisfaction tracking.
· Address client issues within company procedures, balancing service cost and satisfaction.
· Identify service gaps and promote Intertek's value proposition to improve outcomes.
· Keep clients updated on procedural changes, requirements, and policies.
· Meet and exceed KPIs related to service quality and issue resolution.
2. Application Processing
· Coordinate with exporter clients to explain certification processes and scheme requirements.
· Collect and validate qualifying documents and ensure completeness.
· Follow up on missing documents or corrective actions in coordination with Technical Reviewers.
3. Inspections Coordination
· Schedule inspections and coordinate between suppliers/exporters and inspection resources.
· Review IRP, inspection documents, and support desktop or field audits.
· Manage inspection documentation, costs, invoicing, inspector availability, and equipment.
· Authorize inspector overtime and validate expenses with documentation.
· Ensure stock levels (e.g., seals, tapes, PPE) are maintained and meet Intertek branding standards.
4. Testing Arrangement and Coordination
· Coordinate with laboratories for sample testing as advised.
· Communicate test and inspection results promptly.
· Negotiate testing/inspection costs while ensuring quality.
5. Issuance of Certificates
· Authorize issuance of certificates to clients following approval protocols.
Qualifications
Qualifications:
Education:
- Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.
Experience & Skills:
- Experience in client service, logistics, international trade, or certification is preferred.
- Strong coordination, communication, and stakeholder management skills.
- Analytical mindset and ability to prioritize under pressure.
- Proficiency in Microsoft Office and internal tracking systems (e.g., ASTRA).
- Familiarity with ISO/IEC standards and quality frameworks is an advantage.
Benefits
- 13th month salary
- Attractive remuneration motivation system
- Dental claims
- Life insurance
- Medical insurance
- Medical, Life and accident claim
- Service year award
- Provident Fund
- Staff training and development
- Telephone bill allowance
- 5-day work week
- Social security
- Accident Insurance
- Ordination leave
- Funeral payment support
- Annual trip or party
- Performance/results-based bonus
About Intertek Testing Services (Thailand) Ltd.
We are a leading Total Quality Assurance ('TQA') provider to industries worldwide. We go beyond the traditional testing, inspection and certification ('TIC') services to provide our clients with the 'ATIC' advantage - Assurance, Testing, Inspection and Certification solutions, empowering them to make their businesses ever stronger, ever more resilient and ever more sustainable.
1285/5 Prachachuen Road, Wong Sawang, Bangsue, Bangkok 10800
0-2765-2829