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Customer Service Officer (International Trading Service) - Intertek Testing Services (Thailand) Ltd.

Intertek Testing Services (Thailand) Ltd. · Bangkok (Bangna)

Location
Bangkok (Bangna)
Salary
Depend on qualifications and experience
Job Type
Full Time
Work Type
Onsite
Education
Bachelor's Degree or Higher
Posted
10/06/2026

Responsibilities

Job Scope:
Responsible for managing key client relationships, coordinating inspection and certification services, ensuring timely and accurate processing of applications, and driving overall service excellence. This role involves end-to-end project coordination, from client onboarding to certificate issuance, along with active contribution to continuous quality improvements aligned with GTS standards and ISO compliance.

Major Duties and Responsibilities:
1. Key Clients and Account Maintenance
· Manage a variety of key accounts and establish strong working relationships with clients in targeted markets.
· Develop and grow long-term contract business and promote Intertek's brand reputation.
· Ensure high levels of customer care, regular client engagement, and satisfaction tracking.
· Address client issues within company procedures, balancing service cost and satisfaction.
· Identify service gaps and promote Intertek's value proposition to improve outcomes.
· Keep clients updated on procedural changes, requirements, and policies.
· Meet and exceed KPIs related to service quality and issue resolution.
2. Application Processing
· Coordinate with exporter clients to explain certification processes and scheme requirements.
· Collect and validate qualifying documents and ensure completeness.
· Follow up on missing documents or corrective actions in coordination with Technical Reviewers.
3. Inspections Coordination
· Schedule inspections and coordinate between suppliers/exporters and inspection resources.
· Review IRP, inspection documents, and support desktop or field audits.
· Manage inspection documentation, costs, invoicing, inspector availability, and equipment.
· Authorize inspector overtime and validate expenses with documentation.
· Ensure stock levels (e.g., seals, tapes, PPE) are maintained and meet Intertek branding standards.
4. Testing Arrangement and Coordination
· Coordinate with laboratories for sample testing as advised.
· Communicate test and inspection results promptly.
· Negotiate testing/inspection costs while ensuring quality.
5. Issuance of Certificates
· Authorize issuance of certificates to clients following approval protocols.

Qualifications

Qualifications:
Education:
  1. Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.
Experience & Skills:
  1. Experience in client service, logistics, international trade, or certification is preferred.
  2. Strong coordination, communication, and stakeholder management skills.
  3. Analytical mindset and ability to prioritize under pressure.
  4. Proficiency in Microsoft Office and internal tracking systems (e.g., ASTRA).
  5. Familiarity with ISO/IEC standards and quality frameworks is an advantage.

Benefits

  • 13th month salary
  • Attractive remuneration motivation system
  • Dental claims
  • Life insurance
  • Medical insurance
  • Medical, Life and accident claim
  • Service year award
  • Provident Fund
  • Staff training and development
  • Telephone bill allowance
  • 5-day work week
  • Social security
  • Accident Insurance
  • Ordination leave
  • Funeral payment support
  • Annual trip or party
  • Performance/results-based bonus

About Intertek Testing Services (Thailand) Ltd.

Intertek, one of the global leaders in the testing, inspection and certification industry, was founded in 1988. The Company’s objective is to become the world’s most trusted partner for Quality Assurance by exceeding our customers’ expectations with innovative and bespeaking Assurance, Testing, Inspection and Certification services for their operations and supply chain globally 24/7. Intertek Testing Service’s head office is based in United Kingdom and around over 100 countries worldwide with approximately 40,000 employees.

Be a part of  Intertek Testing Service – Total Quality Assurance Company

We are now seeking for challenge-oriented, customers-focused and globally-working cultured individuals to succeed together in the following positions:

1285/5 Prachachuen Road, Wong Sawang, Bangsue, Bangkok 10800

0-2765-2829

http://www.intertek.com

Intertek Testing Services (Thailand) Ltd. banner 1
Intertek Testing Services (Thailand) Ltd.

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Customer Service Officer (International Trading Service)
Intertek Testing Services (Thailand) Ltd.
View all jobs
Bangkok (Bangna)
Full Time
Bachelor's Degree or Higher
Depend on qualifications and experience
3-5 Years
Today•Urgently Required!•Only English resume will be considered.
YOU SAY / HR SAY
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What you will do
Responsibilities
Job Scope:
Responsible for managing key client relationships, coordinating inspection and certification services, ensuring timely and accurate processing of applications, and driving overall service excellence. This role involves end-to-end project coordination, from client onboarding to certificate issuance, along with active contribution to continuous quality improvements aligned with GTS standards and ISO compliance.

Major Duties and Responsibilities:
1. Key Clients and Account Maintenance
· Manage a variety of key accounts and establish strong working relationships with clients in targeted markets.
· Develop and grow long-term contract business and promote Intertek's brand reputation.
· Ensure high levels of customer care, regular client engagement, and satisfaction tracking.
· Address client issues within company procedures, balancing service cost and satisfaction.
· Identify service gaps and promote Intertek's value proposition to improve outcomes.
· Keep clients updated on procedural changes, requirements, and policies.
· Meet and exceed KPIs related to service quality and issue resolution.
2. Application Processing
· Coordinate with exporter clients to explain certification processes and scheme requirements.
· Collect and validate qualifying documents and ensure completeness.
· Follow up on missing documents or corrective actions in coordination with Technical Reviewers.
3. Inspections Coordination
· Schedule inspections and coordinate between suppliers/exporters and inspection resources.
· Review IRP, inspection documents, and support desktop or field audits.
· Manage inspection documentation, costs, invoicing, inspector availability, and equipment.
· Authorize inspector overtime and validate expenses with documentation.
· Ensure stock levels (e.g., seals, tapes, PPE) are maintained and meet Intertek branding standards.
4. Testing Arrangement and Coordination
· Coordinate with laboratories for sample testing as advised.
· Communicate test and inspection results promptly.
· Negotiate testing/inspection costs while ensuring quality.
5. Issuance of Certificates
· Authorize issuance of certificates to clients following approval protocols.
Qualifications
Qualifications:
Education:
  1. Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.
Experience & Skills:
  1. Experience in client service, logistics, international trade, or certification is preferred.
  2. Strong coordination, communication, and stakeholder management skills.
  3. Analytical mindset and ability to prioritize under pressure.
  4. Proficiency in Microsoft Office and internal tracking systems (e.g., ASTRA).
  5. Familiarity with ISO/IEC standards and quality frameworks is an advantage.
Employee ReviewsView All >

วิจัยและพัฒนา / วิทยาศาสตร์

>1 year, former

"งานดี แหมาะกับคนที่ต้องการอยู่ยาวๆ"

Welfare
  • 13th month salary
  • Attractive remuneration motivation system
  • Dental claims
  • Life insurance
  • Medical insurance
  • Medical, Life and accident claim
  • Service year award
  • Provident Fund
  • Staff training and development
  • Telephone bill allowance
  • 5-day work week
  • Social security
  • Accident Insurance
  • Ordination leave
  • Funeral payment support
  • Annual trip or party
  • Performance/results-based bonus

About Company

Intertek, one of the global leaders in the testing, inspection and certification industry, was founded in 1988. The Company’s objective is to become the world’s most trusted partner for Quality Assurance by exceeding our customers’ expectations with innovative and bespeaking Assurance, Testing, Inspection and Certification services for their operations and supply chain globally 24/7. Intertek Testing Service’s head office is based in United Kingdom and around over 100 countries worldwide with approximately 40,000 employees.

Be a part of  Intertek Testing Service – Total Quality Assurance Company

We are now seeking for challenge-oriented, customers-focused and globally-working cultured individuals to succeed together in the following positions:

Location

1285/5 Prachachuen Road, Wong Sawang, Bangsue, Bangkok 10800

Telephone

0-2765-2829