Learning & Development Manager - Business Services Alliance Co., Ltd.

Job Responsibilities
- Manage projects and oversee the overall Training Management function.
- Supervise and manage training operations to ensure alignment with the project scope, work plans, and project objectives.
- Coordinate with Project Teams and key stakeholders to ensure effective project execution.
- Develop, monitor, and oversee the Training Plan, Training Calendar, and overall Training Activities.
- Ensure the quality and efficiency of training services and delivery.
- Monitor KPI, SLA, Training Performance, and prepare performance reports for management review.
- Manage issues, risks, and complaints, and coordinate with relevant stakeholders to identify and implement appropriate solutions.
- Review and approve reports, documents, and critical information prior to submission to management.
- Manage the team and allocate resources effectively in accordance with workload and project requirements.

- Bachelor’s degree or higher in Business Administration, Human Resources / Human Resource Development (HRD), Management, Education / Training, or other related fields.
- 7–10 years or more of relevant experience in Training, Learning & Development (L&D), HRD, HR Operations, or project management.
- Hands-on experience with SAP SuccessFactors, particularly in relation to Learning or HR processes.
- Strong command of English, with the ability to communicate professionally in speaking, reading, and writing.
- TOEIC score of 750 or above.
- Proven experience in project management or managing Training / L&D / HRD / HR Operations functions.
- Experience working in large organizations or organizations with well-established systems, processes, and governance frameworks.