Service Engineer - Makino (Thailand) Co.,Ltd.

Brief Outline of Main Duties

• Install, commission, and provide customer training for Makino CNC milling machines in accordance with company standards and procedures. 

• Perform preventive maintenance, troubleshooting, repairs, and machine inspections to ensure maximum machine reliability, efficiency, and performance. 

• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and CNC control system issues, and implement effective corrective actions. 

• Ensure all assigned service activities are carried out safely, efficiently, and completed within the committed response time. 

• Build and maintain strong customer relationships by delivering professional technical support and high-quality field service. 

• Prepare and submit accurate service reports, maintenance records, and technical documentation in a timely manner. 

• Provide technical recommendations to customers regarding machine operation, maintenance, and performance improvement. 

• Coordinate with internal departments to ensure prompt resolution of customer issues and effective service delivery. 

• Adhere to all company safety policies, procedures, and quality standards while performing field service activities. 

• Support emergency breakdown calls and provide after-hours service when required to minimize customer downtime..

• Range 26-35 years.

• Bachelor's degree in Mechanical or Mechatronics engineering.

• Minimum 4 years of hands-on experience in electrical and mechanical troubleshooting, maintenance, and repair of CNC machining centers.

• Experience in servicing and reparing 5-axis CNC machining and working with Fanac controls are added advantage.

• Good verbal and written communication skills in English with strong customer service orientation.

• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

• Proven ability to read and interpret mechanical drawings, electrical schematics, PLC ladder diagrams, hydraulic circuits, and pneumatic circuit

• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

• Must be adaptable to changes in the work environment, able to manage competing demands, and capable of dealing with frequent changes, delays, or unexpected events. 

• Must be willing to travel to customer sites throughout Thailand's major industrial areas and stay in hotels near customer locations when required for extended service assignments.

• Must be willing to work overtime, including Saturdays, Sundays, and public holidays, as required. 

• Must possess a personal vehicle for customer visits. Mileage reimbursement will be provided in accordance with the company's travel reimbursement policy for business-related travel.  

“Makino” is the global leader in CNC Machining Center, CNC Wire Cut and CNC EDM for Mold & Die and Precision Part Machining. Makino Thailand is established in order to cope with the rapid business expansion.