Customer Service Airfreight - Ferrari Logistic Asia (Thailand) Co.,Ltd.

• Manage and respond to customer inquiries regarding airfreight export shipments
• Coordinate bookings and flight arrangements for export cargo, including special services
• Prepare and verify export documentation to ensure accuracy and compliance
• Track shipment status and provide timely updates to customers and overseas offices
• Record and update shipment data in FM3000 and Back Office systems
• Liaise with internal teams and external partners, such as airlines and agents, for smooth operations
• Support the management of ATA Carnet documents and compliance for high-value cargo

• Bachelor's degree in any field
• 1-2 years of experience in Customer Service or Freight Forwarding
• Understanding of airfreight export processes
• Proficiency in basic computer applications and relevant operational systems
• Strong command of English, both written and spoken
• Effective problem-solving and coordination skills
• Experience with high-value cargo or e-commerce clients is a plus.

AT FERRARI GROUP, WE BUILD RELATIONSHIPSFerrari Group is an equal opportunity employer. Ferrari Group does not discriminate based on race/colour/religion/sex/national origin/veteran/disability/age/sexualorientation/gender identity or any other characteristic protected by law.Ferrari Group is a market leader in international freight forwarding and logistics solutions for jewellery and luxury goods, with operations availableglobally. Ferrari Group firmly believes that the key to winning the hearts of clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness, and accurate solutions to customers’needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.