It Support Officer - Ricoh Manufacturing (Thailand) Limited.

1. IT User Support / Helpdesk

Provide IT support and troubleshooting for employees, including PCs, notebooks, printers, scanners, mobile devices, and other IT equipment.

Receive and follow up on IT incidents/service requests.

Analyze and resolve basic hardware and software problems.

Provide guidance to users on IT system usage.

Escalate unresolvable issues to ITS Supervisor/Vendor/Specialist.

Create and track IT tickets to meet SLAs.

2. IT Infrastructure & Network

Maintain and monitor the company's internal network.

Support the maintenance of LAN, Wi-Fi, Internet, and network equipment.

Test network connectivity and resolve basic problems.

Maintain network equipment such as switches, access points, routers, and firewalls as assigned.

Support the installation and upgrade of network infrastructure.

Monitor system availability and report system malfunctions.

3. Server & System Support

Support the maintenance of servers and IT infrastructure.

1. Server and Critical System Management

Provide backup and recovery support according to IT procedures.

Monitor storage space and system performance.

Coordinate with IT service providers in case of system issues.

Create system operation records and maintenance records.

4. Hardware & Software Management

Install and maintain PCs, notebooks, printers, and IT equipment.

Install and update software according to company standards.

Check software licenses and software compliance.

Support the creation of software/hardware inventory.

Prepare IT equipment for new employees.

Proceed with the return and verification of IT equipment from employees who leave or transfer.

5. IT Asset Management

Create and maintain an IT asset register.

Attach asset tags to IT equipment.

Check and reconcile IT assets with physical assets.

Track the lifespan and status of IT equipment.

Support the procurement, replacement, and disposal of IT equipment.

Prepare IT asset reports as assigned.

6. Information Security / Cybersecurity

Operate according to IT security policy and company security standards.

Support user account and access rights control.

Create/update/cancel user accounts as approved.

Check antivirus/endpoint protection and security updates.

Support password and access control.

Report security incidents to supervisors.

Information Security Awareness for Users

Support the implementation of Cybersecurity/Information Security Audits.

7. ERP/Business Application Support

Support users of ERP and business applications.

Coordinate with ERP vendors/system providers in case of problems.

Support the creation of user accounts and access permissions.

Create user manuals/work instructions for the systems under responsibility.

Support system testing and user acceptance testing (UAT).

Support system improvements to align with business processes.

Investigate and track system issues until normal operation is achieved.

8. IT Support for New Factory

Support IT readiness for the opening of a new factory.

Support the installation of network, internet, Wi-Fi, and IT equipment.

Prepare computers, printers, scanners, and IT equipment for each department.

Support the development of IT Infrastructure Plans.

Check IT system readiness before starting production.

Support IT systems for Production, Warehouse, Accounting, HR, BOI, and other agencies.

Coordinate with Contractors/IT Vendors for system installation and delivery.

Prepare complete IT Documentation and As-built Information.

9. IT Preventive Maintenance

Develop and implement an IT Preventive Maintenance Plan.

Inspect and maintain IT equipment according to the plan.

Inspect Network Equipment, Servers, and critical systems.

Record inspection results and take corrective action in case of abnormalities.

Follow up on IT Vendor maintenance.

10. IT Documentation & Compliance

Develop and update IT Procedures/Work Instructions.

Prepare IT Network Diagrams, Asset Lists, and System Documentation.

Maintain IT records for auditability.

Support Internal Audit/External Audit/Customer Audit.

Support compliance with ISO and relevant IT requirements.

11. IT Project & Improvement

Support IT Projects and Digital Transformation.

Gather requirements from user departments.

Support testing and installation of new systems.

Propose ways to improve IT processes for efficiency.

Support cost reduction and increased IT efficiency.

12. Other Responsibilities

Coordinate with all departments within the company.

Coordinate with IT vendors and service providers.

Prepare IT reports as assigned.

Perform other ITS-related tasks as assigned by supervisors.

Technical Knowledge & Skills;

-Knowledge of computer hardware and software.

-Basic knowledge of networking such as TCP/IP, LAN, Wi-Fi, and network troubleshooting.

-Basic knowledge of Windows/Microsoft 365/Active Directory will be considered an advantage.

-Knowledge of IT Security/Cybersecurity.

-Experience in ERP/Business Application will be considered an advantage.

-Proficient in Microsoft Office.

-Ability to analyze and resolve basic IT problems.