Customer Support - MAHLE Services (Thailand) Ltd.
MAHLE Services (Thailand) Ltd. · Samutprakarn
- Location
- Samutprakarn
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 17/08/2026
Responsibilities
- Manage customer orders, forecasts, and demand planning data through SAP/ERP systems.
- Coordinate daily, monthly, and annual order schedules, shipment plans, and delivery timelines with customers and internal stakeholders.
- Prepare and maintain sales and shipping documentation, including delivery orders, invoices, and related records.
- Handle customer inquiries, complaints, claims, and follow-up actions while ensuring timely communication and resolution.
- Build and maintain strong customer relationships through effective communication, meetings, and collaboration activities.
- Support logistics coordination, transportation vendor management, and compliance with quality standards such as IATF 16949 and ISO requirements.
Qualifications
- Bachelor's Degree in Business Administration, Engineering, Marketing, Logistics, or a related field.
- Minimum 2 years of experience in Customer Service, Sales Coordination, Order Management, Supply Chain, or related functions, preferably within the automotive or electronics industry.
- Strong knowledge of forecast analysis, order management, quotation preparation, and customer service processes.
- Proficient in SAP/ERP systems, Advanced Microsoft Excel, PowerPoint, and other business applications; experience with Power BI is an advantage.
- Native Thai speaker with good command of English and strong communication, presentation, and coordination skills.
- Strong customer service mindset with demonstrated problem-solving, conflict resolution, attention to detail, teamwork, and time management skills.
- Experience working with automotive OEM customers, particularly Toyota, will be highly preferred.
- Willingness to work on-site at MAHLE Siam Filter Systems Co., Ltd. – Kingkaew 33, Samut Prakan.
Benefits
- Provident Fund
- Staff training and development
- Overtime
- Telephone bill allowance
- Fuel/transportation fees
- Recreational allowance
- Employee's uniform
- 5-day work week
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
About MAHLE Services (Thailand) Ltd.
67 Moo 11 Soi King Kaew 33, King Kaew Road, Racha Thewa, Bang Phli, Samut Prakan 10540
0-2018-7515
