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Officer - Baggage Services (Samui Airport) - Bangkok Airways Public Company Limited

Bangkok Airways Public Company Limited · Surathani

Location
Surathani
Salary
Depend on qualifications
Job Type
Full Time
Work Type
Onsite
Education
Bachelor's Degree
Posted
30/10/2026

Responsibilities

  1. Perform Baggage Services section efficiently in accordance with company policies, procedures and fully complying with authority regulations.                        

  2. Cooperate with other departments and airline partners regarding all aspects relevant to baggage services to a smooth handling.              

  3. Ensure that first and last's passenger baggage have been delivered to baggage carrousel as per its priority.   

  4. Shall be visible and proactive to assist passenger at the arrival baggage carrousel.                        

  5. Ensure that all passenger's baggage have been delivered to the claim area prior to taking a missing baggage report.                        

  6. Issue a Property Irregularity Report (PIR),enter all necessary information to the tracing system in order to locate the missing baggage.   

  7. Utilize the methods to track a missing baggage through a WorldTracer System until the baggage is restored. 

  8. Keep passenger informed until the baggage is restored  and delivered to the passenger .                        

  9. Verify the correct baggage prior to delivery to the passenger.                       

  10. Immediate deliver a delayed baggage to the passenger without  any delay in order to meet passenger satisfaction.                        

  11. Forward a mishandled baggage on the earliest flight to the destination in order to meet passenger's expectation and satisfaction.   

  12. Negotiate with unsatisfied passenger who have a problem with their delayed/damaged/pilfered baggage balancing the delegation of authority and passenger satisfaction.               

  13. Determining the amount of mishandled baggage expense to the passenger and interim expense within the delegation of authority and passenger satisfaction. 

  14. Summarize due claims to Baggage Claims section in a timely manner.

  15. Correspondence with Customer Relations Management (CRM) in regard to the baggage irregularity cases, left behind items and passenger complaint.   

  16. Carry out all concerned duties regarding Quality, Safety & Security required by the company.  

Qualifications

  • Bachelor's degree in related field.
  • 0 - 1 year of experience in related field. however, fresh graduates with no experience are also welcome.
  • Good command of English (TOEIC score 550 or above).
  • Strong interpersonal and communication skills.
  • Ability to work under pressure and handle challenging situations professionally.
  • Pleasant personality, service-minded, and team-oriented.

Benefits

  • Life insurance (ประกันชีวิต)
  • Medical insurance
  • Staff Ticket
  • Provident Fund
  • 5-day work week
  • Social security
  • Accident Insurance
  • สิทธิการเบิกค่าทันตกรรม

About Bangkok Airways Public Company Limited

The origins of Bangkok Airways can be traced back to 1968 and a company known as Sahakol Air, which was initially set an air taxi service operating a Tradewind, a twin-engine, ten-seat aircraft during the Vietnam War. The assignments came from Overseas International Construction Company (OICC), an American construction company known as United States Operations Mission (USOM) and a number of other organizations engaged in oil and natural gas exploration in the Gulf of Thailand.

99 Moo 14, Vibhavadi Rangsit Rd., Chomphon, Chatuchak, Bangkok 10900

https://www.bangkokair.com/

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Bangkok Airways Public Company Limited

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Officer - Baggage Services (Samui Airport)
Bangkok Airways Public Company Limited
View all jobs
Surathani
Full Time
Bachelor's Degree
Depend on qualifications
0-2 Years
Yesterday
YOU SAY / HR SAY
View Review
What you will do
Job Summary

In this Officer - Baggage Services role at Samui Airport, you will ensure the efficient and smooth handling of passenger baggage in accordance with company policies and regulations. You will proactively assist passengers at the arrival baggage carousel, ensuring their luggage is delivered correctly and on time, and cooperate with other departments and airline partners for seamless operations. A key part of your responsibilities will involve issuing Property Irregularity Reports (PIRs), utilizing the WorldTracer system to locate missing baggage, and keeping passengers informed until their items are restored. You will also manage and negotiate with passengers regarding delayed, damaged, or pilfered baggage to ensure satisfaction within your delegated authority. Additionally, you will perform duties related to quality, safety, and security as required by the company. This entry-level position is ideal for fresh graduates or those with up to one year of experience who possess strong communication skills and a service-minded approach.

Responsibilities

  1. Perform Baggage Services section efficiently in accordance with company policies, procedures and fully complying with authority regulations.                        

  2. Cooperate with other departments and airline partners regarding all aspects relevant to baggage services to a smooth handling.              

  3. Ensure that first and last's passenger baggage have been delivered to baggage carrousel as per its priority.   

  4. Shall be visible and proactive to assist passenger at the arrival baggage carrousel.                        

  5. Ensure that all passenger's baggage have been delivered to the claim area prior to taking a missing baggage report.                        

  6. Issue a Property Irregularity Report (PIR),enter all necessary information to the tracing system in order to locate the missing baggage.   

  7. Utilize the methods to track a missing baggage through a WorldTracer System until the baggage is restored. 

  8. Keep passenger informed until the baggage is restored  and delivered to the passenger .                        

  9. Verify the correct baggage prior to delivery to the passenger.                       

  10. Immediate deliver a delayed baggage to the passenger without  any delay in order to meet passenger satisfaction.                        

  11. Forward a mishandled baggage on the earliest flight to the destination in order to meet passenger's expectation and satisfaction.   

  12. Negotiate with unsatisfied passenger who have a problem with their delayed/damaged/pilfered baggage balancing the delegation of authority and passenger satisfaction.               

  13. Determining the amount of mishandled baggage expense to the passenger and interim expense within the delegation of authority and passenger satisfaction. 

  14. Summarize due claims to Baggage Claims section in a timely manner.

  15. Correspondence with Customer Relations Management (CRM) in regard to the baggage irregularity cases, left behind items and passenger complaint.   

  16. Carry out all concerned duties regarding Quality, Safety & Security required by the company.  

Qualifications
  • Bachelor's degree in related field.
  • 0 - 1 year of experience in related field. however, fresh graduates with no experience are also welcome.
  • Good command of English (TOEIC score 550 or above).
  • Strong interpersonal and communication skills.
  • Ability to work under pressure and handle challenging situations professionally.
  • Pleasant personality, service-minded, and team-oriented.
Why you'll love working here
AI
YOU SAY / HR SAY Reviews
YOU SAY / HR SAY

"Supportive culture and strong employee benefits."

Employee ReviewsView All >

ทรัพยากรบุคคล

>1 year, former

"สวัสดิการดีมากๆ มีโอกาสเดินทางเยอะ ได้เที่ยวเยอะ เพราะได้ตั๋วเครื่องบินสวัสดิการพนักงาน"

Welfare
  • Life insurance (ประกันชีวิต)
  • Medical insurance
  • Staff Ticket
  • Provident Fund
  • 5-day work week
  • Social security
  • Accident Insurance
  • สิทธิการเบิกค่าทันตกรรม

About Company

The origins of Bangkok Airways can be traced back to 1968 and a company known as Sahakol Air, which was initially set an air taxi service operating a Tradewind, a twin-engine, ten-seat aircraft during the Vietnam War. The assignments came from Overseas International Construction Company (OICC), an American construction company known as United States Operations Mission (USOM) and a number of other organizations engaged in oil and natural gas exploration in the Gulf of Thailand.

Location

99 Moo 14, Vibhavadi Rangsit Rd., Chomphon, Chatuchak, Bangkok 10900

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