Customer Service Officer - Indian Overseas Bank, Bangkok
Indian Overseas Bank, Bangkok · Bangkok and its Vicinity
- Location
- Bangkok and its Vicinity
- Salary
- 25,000 - 40,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 22/07/2026
Responsibilities
Deliver exceptional customer service by attending to customer enquiries and providing prompt resolutions.
English communication mandatory to handle expats.
Handle account opening documentation and KYC due diligence for individual and corporate customers.
Process day-to-day banking transactions, including deposits, remittances, fund transfers, fixed deposits, and other retail banking services.
Assist customers with Internet Banking, Mobile Banking, ATM, and other digital banking services.
Verify customer documents and ensure compliance with internal policies and Bank of Thailand (BoT) regulations.
Coordinate with internal departments to ensure timely processing of customer requests.
Handle customer complaints professionally and ensure timely resolution.
Maintain accurate records, prepare reports, and complete assigned operational tasks.
Promote the Bank's products and services to existing and prospective customers.
Perform other duties assigned by Branch Management.
Qualifications
Bachelor's Degree in Business Administration, Finance, Banking, Accounting, Economics, or a related discipline.
1–3 years of experience in customer service, banking operations, or financial services preferred. Fresh graduates with excellent communication skills may also apply.
Good command of Thai and English (spoken and written). Knowledge of Hindi or other Indian languages will be an added advantage.
Good interpersonal, communication, and problem-solving skills.
Strong customer service orientation with a positive attitude.
Computer proficiency in Microsoft Office applications.
Ability to work accurately under pressure and meet deadlines.
High integrity and commitment to regulatory compliance.
Benefits
- Provident Fund
- 5-day work week
- Annual bonus
- Social security
About Indian Overseas Bank, Bangkok
Indian Overseas Bank, Bangkok is a Foreign Bank branch, operating since 1947. It is the only India based Bank doing banking business in Thailand. Indian Overseas Bank is a Public Sector Bank based in India, having a business mix of about USD 52 billion. Bank has more than 3000 branches and nearly 3000 ATMs.
Indian Overseas Bank has overseas branches in Singapore, Hong Kong, Srilanka in addition to the Bangkok branch in Thailand. Bank also has representative offices in other countries.
Indian Overseas Bank has overseas branches in Singapore, Hong Kong, Srilanka in addition to the Bangkok branch in Thailand. Bank also has representative offices in other countries.
221 Rajawongse Road., Jakkawat, Samphanthawong, Bangkok 10100
kanlaya
0-2224-5388 or 0-2224-5411-4 Ext. 10,11,24,56
