Customer Service Manager (Sea freight) - Honour Lane Logistics Co.,Ltd. (Thailand Branch)

Honour Lane Logistics Co.,Ltd. (Thailand Branch) · Bangkok (Bangrak)

Location: Bangkok (Bangrak)
Salary: Depend on qualifications and experience
Job Type: Full Time
Work Type: Onsite
Education: Bachelor's Degree or Higher
Posted: 21/04/2026

Responsibilities

• Lead and manage the team. Support and solve problem of individual customer service colleague.

• Monitor department to achieves recognized levels of productivity as related to operational functions and meets customer satisfaction.

• Review productivity on the team and align with appropriate headcount & team structure.

• Ensure operations are run within KPI parameters and develop/maintain relevant key performance indicator reporting tools.

• Maintain thorough knowledge of internal systems & services, as well as legislation & maritime regulations.

• Perform yearly appraisal with team members and provide individuals with feedback, objectives and plan training/development.

• Support Team to be able to complete to ensure employees are engaged with the business and a follow-up from the Appraisal.

• Develop inter-departmental communication and work with the Senior Management team.

• Develop close links with Head Office, Overseas Agencies, Suppliers and Customers.

• Attend meetings such as Team meetings, customers and new customer integration.

• Maintain a flexible approach to Customer Requirements in order to aid agency growth.

• Produce Ad Hoc reporting and investigation for Branch Manager or Senior Management.

• Ensure the accurate processing of customer delivery and release requests and confirmations within agreed timescales

• Develop Team members, and ensure there is focus on developing their direct reports, as part of an ongoing talent management and succession strategy.

• Handle customer complaints and develop/support team members in how to handle for future situations.

• Lead and manage strategic projects to support the growth and development of the business.

• Effectively exercise optimum output between supply side (Company Space Allocation) and demand side (Existing and Potential customers’ satisfaction.)

• Manage Performance Improvement Plans with the support of Team Leaders for individuals not meeting the business set targets.

• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.

• Ensure customer profile is kept fully up to date with customer requirements.

Qualifications

• Must have 10 years of experience in Sea Freight Forwarding (Export)

• Basic knowledge of logistics, especially sea freight export to the USA

• Demonstrated experience in supervising and leading a team of 5 or more staff.

• Team Management Experience (Essential)

• Excellent people management, leadership, coaching and motivation skills

• Excellent communication and interpersonal skills

• Excellent organizational skills at both a strategic & operational level with strong attention to details

• Fast learner, system-oriented, and able to work well under pressure

• Computer literate and capable of producing reports and analysis of data.

• Immediate availability will be an advantage

Benefits

Travel allowance (conditional)
Provident Fund
Staff training and development
5-day work week
Social security
Health insurance
Accident Insurance
Annual trip or party
Annual bonus

About Honour Lane Logistics Co.,Ltd. (Thailand Branch)

HLS Group, Honour Lane Shipping (HLS), established in 1997, offered their professional logistics services for about 15 years until now, is a dynamic and cutting edge market leader in logistics and freight forwarding services across Asia to and from Transpacific, Europe, Latin America, Australia for Air/Sea & Air-Bridge Service. With its owned network throughout the far east region including the head office in Hong Kong & own branches in: Shanghai, Tianjin, Ningbo, Qingdao, Dalian, Chongqing, Wuhan, Nanjing, Fuzhou, Xiamen, Zhongshan, Shenzhen, Guangzhou, Taiwan, Vietnam, Malaysia, Thailand, Korea, Indonesia.

HLS owns 'Class A' license by investing 1.7 million dollars to China Mainland, NVOCC license fm MOC with USD400,000 investments, and the qualified license from FMC.

HLS, with a powerful sales team, who strives to meet clients “Critical Success Factors”and surpass our customers supply chain expectations with multiple quality choice options? Became one of the most famous groups in Asia for Transpacific & Europe trade and dominates the 'TOP TEN' list for Far East volume to transpacific trade for several years due to its focus on service and integrity.

HLS Air Sea (HAS), established in 2001 has its HQ in Hong Kong and key offices in Shanghai & Shenzhen. HAS is IATA certified in Hong Kong with CATA License from MOC by investing 600,000 dollars to enlarge the service and enhance the sales power across Transpacific, Europe, Latin America & Australia.

HLS Group Service

HLS Group currently has more than 800 professional people to provide integrated logistics solutions for its customers on a daily basis 24/7/365. The service scope of HLS covers ocean transport, road transport, air freight, project cargo (ship chartering, air freighter chartering, warehouse leasing), warehousing, marine survey, exhibition cargo, personal effects, trans-border deliveries and value added services including marine insurance, commercial documentation preparation, AMS, ACI, ENS, ISF, etc. HLS also has started the Third Party Logistics Service.

HLS Group contains a dynamic support team in its IT Group and provides multiple electronic commercial logistics services, including: On line booking, ESI, Cargo Tracking, PO Management, Warehouse Cargo Data Management, GPRS for Container Management of Air Road Sea service, Multifunctional EDI system for data exchange with carriers or agencies.

109 C.C.T. Building 4th Floor, Surawong Road, Suriyawong, Bangrak, Bangkok 10500

Khun Thitiworada Malai

02-6343948