Technical Support Engineer (English Speaking) - Septillion Co., Ltd

• Support Case Management: Monitor and respond to incoming technical support tickets (via email/system). Prioritize cases, provide initial remote troubleshooting, and schedule on-site engineers only when necessary.
• Warranty & RMA Processing: Manage the entire lifecycle of warranty claims. Assess damaged parts, prepare technical evidence (photos/logs), and submit claim requests to foreign principals (Ultimaker, Formlabs, etc.) in English.
• Spare Parts Logistics: Coordinate with the warehouse to release spare parts for repair and track the shipment of replacement parts from overseas suppliers.
• Remote Troubleshooting: Diagnose hardware and software issues remotely to minimize machine downtime and reduce unnecessary site visits.
• Service Reporting: maintain accurate records of all service cases, common faults, and claim statuses in the company database.

• Education: Bachelor’s Degree in Engineering (Mechatronics, Electrical, Mechanical) or Computer Science.
• Experience: 1-3 years in Technical Support, Helpdesk, or Service Coordinator roles.
• Language: Fluent in English (Essential for writing claim reports and negotiating warranty terms with foreign brands).

• Experience with Ticketing Systems (e.g., Zendesk, Odoo, Jira, or similar) is a strong plus.
• Organized and good at tracking multiple cases simultaneously.
• Strong analytical skills to determine the root cause of failures.

Septillion Co.,ltd - We'r one of leading in 3D Printing solutions in Thailand. We'r authorized reseller/distributor of world class leading 3D Printing solutions and 3D Scanning. We'r offering various technologies of 3D Printing from home-use desktop machine till high-end manufacturing machine.
We'r providing consultancy in Addictive manufacturing and offers 3D printing service.

You'r welcome to be part of our team in fast growing business of new technology in Manufacturing business.