AI Trainer - Ngern Tid Lor Public Company Limited

Partner with Business Owners to translate complex business requirements into scalable AI capabilities while tracking key efficiency metrics such as AHT (Average Handle Time) reduction and FTE (Full-Time Equivalent) savings.

Design, develop, and deploy production-grade AI/ML-based solutions, leveraging Intelligent Workflows and Document AI to automate manual tasks and elevate operational efficiency.

Construct robust, secure, and high-availability backend services, ensuring seamless system stability and integration.

Act as the technical bridge, coordinating with Frontend, Backend, Marketing, Customer Service (CS) teams, and external partners to deliver seamless, high-impact AI experiences.

Fine-tuning, Prompt Engineering, and RAG (Retrieval-Augmented Generation) architecture for AI/LLM models to ensure they align perfectly with specific business contexts and tone of voice.

Design and oversee data preprocessing, cleaning, and labeling pipelines to curate high-quality datasets for model training and validation.

Establish rigorous evaluation frameworks to continuously test, benchmark, and optimize model performance, minimizing hallucinations and maximizing accuracy.

Develop and maintain a dynamic AI Knowledge Base, ensuring the models stay updated with the latest product updates, internal policies, and CS support documentation.