Relationship Management Manager - Ngern Tid Lor Public Company Limited
Ngern Tid Lor Public Company Limited · Bangkok
- Location
- Bangkok
- Salary
- Depend on qualifications
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 21/07/2026
Responsibilities
Relationship Management Team Lead (Retail Sales Channel)
Key Responsibilities
1. Sales Performance & Portfolio Management
- Lead and manage the Retail Relationship Management team to achieve sales, portfolio growth, and profitability targets.
- Monitor sales performance, pipeline, conversion rates, and portfolio quality to ensure sustainable business growth.
- Analyze sales trends and identify opportunities to improve channel productivity and business performance.
2. Channel Relationship Management
- Build and maintain strong relationships with assigned retail partners, business partners, and sales channels.
- Develop account strategies to increase business volume and strengthen long-term partnerships.
- Conduct regular business reviews with key partners to identify opportunities, resolve issues, and drive mutual growth.
3. Team Leadership & Capability Development
- Lead, coach, and develop Relationship Managers to maximize sales effectiveness and customer engagement.
- Set clear KPIs, monitor team performance, and provide regular coaching and performance feedback.
- Foster a high-performance culture focused on customer satisfaction, collaboration, and business results.
4. Business Development & Market Expansion
- Identify new business opportunities, strategic partnerships, and market segments to expand the company's retail customer base.
- Collaborate with internal stakeholders to execute sales campaigns and business initiatives.
- Recommend improvements to sales strategies based on market insights and customer feedback.
5. Portfolio Quality & Risk Management
- Ensure portfolio quality and compliance with company policies and risk management standards.
- Monitor portfolio performance and work proactively with stakeholders to improve collection quality and customer retention.
- Support the team in managing complex customer cases and resolving operational issues.
6. Cross-functional Collaboration
- Work closely with Credit, Operations, Marketing, Product, Risk, and Collection teams to improve customer experience and business efficiency.
- Participate in business planning, sales forecasting, and strategic initiatives.
7. Customer & Market Insights
- Conduct regular field visits to understand customer needs, market conditions, and competitor activities.
- Translate customer insights into actionable business improvement initiatives.
- Provide management with recommendations supported by business data and market analysis.
Qualifications
Qualifications
- Bachelor's degree in Business Administration, Finance, Economics, Marketing, or related fields.
- 5-8+ years of experience in Relationship Management, Sales Management, Business Development, or Channel Management.
- At least 2 years of experience leading a sales or relationship management team.
- Experience in Financial Services, Banking, Consumer Finance, Leasing, Insurance, FinTech, or related industries is preferred.
- Strong knowledge of retail sales management, portfolio management, and customer relationship management.
- Excellent leadership, coaching, negotiation, and stakeholder management skills.
- Strong analytical skills with the ability to interpret sales data and develop actionable business strategies.
- Able to travel for partner visits and business reviews.
Benefits
- Dental insurance
- Five-day work week
- Life insurance
- Performance bonus
- Provident Fund
- Staff training and development
- Marriage gift
- Employee's uniform
- ทุนการศึกษา
- ทุนการศึกษาปริญญาโท
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- โบนัสประจำปี
- ประกันชีวิต
- Social security
- Health insurance
- Accident Insurance
- ฝึกอบรมพนักงาน
- รับขวัญบุตรคลอดใหม่
- สิทธิการเบิกค่าทันตกรรม
About Ngern Tid Lor Public Company Limited
Ngern Tid Lor Public Company Limited (“TIDLOR”) is the leader in the fast-growing vehicle title loan market in Thailand. It is also a non-life and life insurance broker with the largest number of licensed branch staff in the country. With over 1,800 branches nationwide, the company is working to alleviate poverty in Thailand by providing fair, transparent, and convenient financial services. All Ngern Tid Lor’s operations are guided by the vision “Everything we do, we strive to empower people and enrich lives. We believe that access to fair, transparent, and responsible financial services is everyone’s right.” This is reflected through its range of products and services that create opportunities for the under-banked Thais who often lacks access to formal financing.
In 2020, Ngern Tid Lor received two awards, Dream Employer of the Year and Dream Company to Work For from the Global Best Employer Brand Awards 2020. These awards reflect our commitment to creating a strong corporate culture and readiness for digital transformation to reduce financial inequality for customers and create sustainable opportunities for Thai society.
For more details, please visit www.tidlor.com/th/tidlorstory.html
*** The Company finds it necessary to conduct a criminal background check to ensure the suitability of applicants prior to their employment with the Company. ***
In 2020, Ngern Tid Lor received two awards, Dream Employer of the Year and Dream Company to Work For from the Global Best Employer Brand Awards 2020. These awards reflect our commitment to creating a strong corporate culture and readiness for digital transformation to reduce financial inequality for customers and create sustainable opportunities for Thai society.
For more details, please visit www.tidlor.com/th/tidlorstory.html
*** The Company finds it necessary to conduct a criminal background check to ensure the suitability of applicants prior to their employment with the Company. ***
428 Ari Hills 9th – 15th Floor, Phahonyothin Road, Samsennai, Phayathai, Bangkok 10400
Nitchanun
099-7134176
