Sales Executive - MOTIF Group

Key Responsibilities

1. Private Client Consulting & Relationship Building

           • Provide an exceptionally warm, unhurried welcome to all showroom guests, establishing immediate rapport through high-touch luxury hospitality.

            • Conduct deep-dive lifestyle discoveries to understand how clients live in their spaces rather than just what items they want to buy.

            • Cultivate a dedicated personal client book by proactively following up on birthdays, move-in anniversaries, and home milestone events to drive repeat business.

2. Narrative-Driven Sales & Product Customization

            • Translate technical specs into sensory stories, articulating the heritage, artisan craftsmanship, and material excellence (e.g., hand-stitched leather, rare marble cuts) of each piece.

            • Guide homeowners through the bespoke customization process, helping them select private-label fabrics, wood finishes, and configurations tailored exclusively to their residences.

            • Overcome natural buyer hesitation common in high-ticket B2C purchases by instilling confidence in the long-term investment value and timeless nature of the brand.

3. End-to-End Home Projects & Pipeline Management

            • Coordinate with the delivery and logistics teams to ensure the final installation in the client’s home is seamless, immaculate, and exceeds expectations.

            • Maintain accurate updates in the CRM regarding individual customer preferences, family sizes, home locations, and pending home renovation timelines.

4. Showroom Ambience & Visual Excellence

            • Ensure the showroom mimics an aspirational, pristine luxury residence at all times—monitoring lighting, scent, and the perfect placement of lifestyle accessories.

            • Support exclusive, invitation-only in-store events for private VIP clients, seasonal previews, and private shopping evenings.

Job Qualifications & Requirements

Experience & Background:

            • Premium Consumer Retail: 2–4 years of high-end B2C sales experience where the average transaction value is exceptionally high (e.g., luxury fashion, fine jewelry, high-end automotive, luxury real estate, or premium homewares).

            • Residential Design Affinity: A strong eye for residential styling, color palettes, and home aesthetics. A background or certification in interior styling/design is highly valued but not mandatory if natural talent is proven.

Skills & Competencies:

            • The Art of Hospitality: Exceptional interpersonal skills with the ability to converse effortlessly, politely, and confidently with ultra-high-net-worth individuals and families.

            • Emotional Intelligence: The ability to read subtle consumer buying signals, manage couples with differing design tastes, and navigate sensitive home-budget conversations gracefully.

            • Attention to Retail Detail: Incredible precision when processing individual custom orders to ensure the exact dimensions, fabric codes, and delivery instructions are flawless before manufacturing.

Personal Attributes:

            • Elegant Professionalism: Polished personal presentation, posture, and grooming that naturally aligns with a global luxury brand identity.

            • Discretion & Trust: Absolute discretion regarding the privacy, addresses, and high-profile identities of our private residential clientele.

            • Weekend Availability: Must be fully available to work weekends and occasional evening events.