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IT Support Engineer - Harrow International School Bangkok

Harrow International School Bangkok · Bangkok and its Vicinity

Location
Bangkok and its Vicinity
Salary
Depend on qualifications
Job Type
Full Time
Work Type
Onsite
Education
Bachelor's Degree or Higher
Posted
03/11/2026

Responsibilities

To work across a broad range of technologies and liaise across multiple areas of the School to support incidents, problems and requests. Responsible for answering IT requests via phone and email and explain solutions in technical and nontechnical terms. Provide standard end-user support and troubleshooting.

Key responsibilities

  • Provide professional first- and second-line technical support to staff and students, ensuring incidents and service requests are handled efficiently and professionally

  • Communicate clearly with users and provide regular updates on the progress and resolution of support requests

  • Provide technical support for Windows and macOS environments, including diagnosing and resolving hardware, operating system, software, and peripheral-related issues

  • Support Microsoft 365 services, Google workspace, user accounts, permissions, email, Teams, OneDrive, SharePoint, and other cloud services

  • Assist with account provisioning, password resets, MFA, and access-related issues

  • Test, plan, and support the deployment of operating system updates, security patches, and software releases to ensure compatibility and minimise disruption

  • Assist with endpoint security, antivirus protection, security alerts, phishing incidents, and compromised accounts, escalating security incidents where appropriate

  • Support the installation, configuration, maintenance, and deployment of classroom and learning technologies

  • Perform preventative maintenance and remedial repairs on IT equipment and authorised peripherals

  • Assist with IT projects, equipment rollouts, classroom technology deployments, and system upgrades

Qualifications

  • Bachelor degree in IT or a related field

  • 2-3 years of experience in IT support

  • Good language and communication skills

  • Good knowledge of IT

  • Good understanding of computer support and troubleshooting

  • Dedicated to personal development, proactive and service-minded

  • Ability to prioritise projects

  • Provide acceptable and up to date police checks (or equivalent) from the country of origin and from all other countries in which the applicant has worked and appropriate references from current and previous employers


Benefits

  • Dental insurance (สิทธิการเบิกค่าทันตกรรม)
  • Lunch
  • Medical insurance
  • Sport Center
  • Staff training and development

About Harrow International School Bangkok

Operating in close association with Harrow School, London, Harrow Bangkok is part of a family of schools in the UK and Asia who share a similar ethos and high standards.
Benefitting from a 35-acre garden campus in one of the world’s most diverse and dynamic cities, Harrow Bangkok is firmly established. A highly respected and consistently popular choice, Harrow Bangkok currently has around 1,800 boys and girls aged 18 months to 18 years, including boarding students from Year 4 upwards.
Graduates achieve world-class examination results and move on to high-ranking universities worldwide following a progressive, rigorous academic education aligned with a strong commitment to developing the whole person.

45 Soi Kosumruamchai 14, Kosumruamchai Rd., Sikun, Don Muang, Bangkok 10210

https://www.harrowschool.ac.th

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Harrow International School Bangkok

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IT Support Engineer
Harrow International School Bangkok
View all jobs
Bangkok and its Vicinity
Full Time
Bachelor's Degree or Higher
Depend on qualifications
3-5 Years
Today
YOU SAY / HR SAY
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What you will do
Job Summary

As an IT Support Engineer, you will provide essential technical support to teachers and students within an educational setting. You will be responsible for ensuring the smooth operation of IT systems and equipment, including managing access permissions and resolving hardware and software-related issues.

This is a full-time role that requires expertise in managing Apple devices and supporting school events. You will collaborate with the IT team to maintain the efficiency of the technology infrastructure, ensuring that users have seamless access to systems and applications to support teaching, learning, and various school activities.

About us

Harrow International School Bangkok is committed to the safety and protection of children. All employees are expected to comply with the School Child Protection and Safeguarding Policy.

What we offer

  • Competitive and attractive salary package
  • Daily buffet-style meals are provided on campus
  • A dynamic, international working environment
  • Opportunity to make a meaningful impact in education
  • Be part of a purpose-driven team of change makers
  • Access to professional development and growth opportunities
  • Work that truly makes a difference, for students, families, and the future


Please submit your updated resumé by clicking the "Easy apply" button.

We reserve the right to invite candidates for interview prior to the closing date and to close vacancies early if we have sufficient suitable applications. Therefore, we encourage interested applicants to apply as soon as possible.

Application Deadline: 12 November 2026

We reserve the right to invite candidates for interview prior to the closing date and to close vacancies early if we have sufficient suitable applications. Therefore, we encourage interested applicants to apply as soon as possible.

For the full job description, details of other vacancies at Harrow Bangkok, please visit: https://www.harrowschool.ac.th/about-us/recruitment

 

Responsibilities

To work across a broad range of technologies and liaise across multiple areas of the School to support incidents, problems and requests. Responsible for answering IT requests via phone and email and explain solutions in technical and nontechnical terms. Provide standard end-user support and troubleshooting.

Key responsibilities

  • Provide professional first- and second-line technical support to staff and students, ensuring incidents and service requests are handled efficiently and professionally

  • Communicate clearly with users and provide regular updates on the progress and resolution of support requests

  • Provide technical support for Windows and macOS environments, including diagnosing and resolving hardware, operating system, software, and peripheral-related issues

  • Support Microsoft 365 services, Google workspace, user accounts, permissions, email, Teams, OneDrive, SharePoint, and other cloud services

  • Assist with account provisioning, password resets, MFA, and access-related issues

  • Test, plan, and support the deployment of operating system updates, security patches, and software releases to ensure compatibility and minimise disruption

  • Assist with endpoint security, antivirus protection, security alerts, phishing incidents, and compromised accounts, escalating security incidents where appropriate

  • Support the installation, configuration, maintenance, and deployment of classroom and learning technologies

  • Perform preventative maintenance and remedial repairs on IT equipment and authorised peripherals

  • Assist with IT projects, equipment rollouts, classroom technology deployments, and system upgrades

Qualifications

  • Bachelor degree in IT or a related field

  • 2-3 years of experience in IT support

  • Good language and communication skills

  • Good knowledge of IT

  • Good understanding of computer support and troubleshooting

  • Dedicated to personal development, proactive and service-minded

  • Ability to prioritise projects

  • Provide acceptable and up to date police checks (or equivalent) from the country of origin and from all other countries in which the applicant has worked and appropriate references from current and previous employers


Employee ReviewsView All >

จัดซื้อ

<1 year, former

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Welfare
  • Dental insurance (สิทธิการเบิกค่าทันตกรรม)
  • Lunch
  • Medical insurance
  • Sport Center
  • Staff training and development

About Company

Operating in close association with Harrow School, London, Harrow Bangkok is part of a family of schools in the UK and Asia who share a similar ethos and high standards.
Benefitting from a 35-acre garden campus in one of the world’s most diverse and dynamic cities, Harrow Bangkok is firmly established. A highly respected and consistently popular choice, Harrow Bangkok currently has around 1,800 boys and girls aged 18 months to 18 years, including boarding students from Year 4 upwards.
Graduates achieve world-class examination results and move on to high-ranking universities worldwide following a progressive, rigorous academic education aligned with a strong commitment to developing the whole person.

Location

45 Soi Kosumruamchai 14, Kosumruamchai Rd., Sikun, Don Muang, Bangkok 10210

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