Marketing Executive (Sales - B2C) - Conicle Co., Ltd.

Experienced in handling the full B2C sales cycle from lead, follow-up and personalized strategy design to closing deals effectively.

Communicate and engage with B2C customers via multiple channels such as phone, email, social media, and chat to provide product information, recommendations, and timely support.

Prepare and manage sales documents including quotations and invoices accurately and deliver them to customers in a timely manner.

Provide product consultations to help customers find the most suitable solutions based on their individual needs and preferences.

Offer after-sales support to ensure a smooth customer experience, including troubleshooting, usage guidance, and ongoing communication about new promotions or updates.

Analyze B2C customer behavior and feedback to continuously improve sales approaches and customer experience.

Collaborate with the marketing team to develop campaigns targeted at B2C segments, aiming to increase engagement and conversions.

Utilize CRM tools to manage customer data, track interactions, and maintain personalized communication to enhance customer satisfaction and loyalty.

Share insights and trends from the B2C market with internal teams to support product and service improvement initiatives.

Support the sales team by creating and executing marketing campaigns aimed at increasing sales volume and attracting potential clients.

Conduct competitor analysis and market research to identify new sales opportunities and contribute to the continuous improvement of Conicle’s platform and content.

Measure the performance of marketing activities across all channels and provide insights on what works and what needs improvement.

Experience in Technology, IT Service or Start-Up companies (Will be an advantage)

Good understanding of marketing is a must

Event marketing or Press conference experience is a must

Be a good story teller to widen company's story and information

Creativity thinking, coordination, interpersonal and negotiation skill is a must

Sales and negotiation skills

Analyze and management skill 

Good command in English