Flash Express is hiring_Key Account Specialist (ดูแลลูกค้า VIP)_[448919] - Flash Express Co., Ltd.
Flash Express Co., Ltd. · Bangkok
- Location
- Bangkok
- Salary
- 25,000 - 40,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 18/07/2026
Responsibilities
1. CS & Client Management (60%)
- Manage and maintain relationships with key VIP clients
- Monitor and resolve parcel delivery issues via LINE Group and Email, approximately 110 trackings/day
- Check and clear pending parcels daily (600 tracking numbers)
- Notify customers and expedite deliveries to meet SLA targets, handle and resolve tickets by 18:00 and escalate to related branches/hubs accordingly
2. Project & Reporting (40%)
- Prepare monthly performance reports for each client
- Conduct competitor analysis and weekly meetings with the team
- Develop performance dashboards for key clients and monitor volume trends to achieve targets
3. Billing & Finance
- Monitor and manage billing for 10 clients
- Prepare and send billing to clients on schedule, manage rebates and dispute billing for each client
- Track rate card changes following contract renewal
4. Contract & Renewal
- Manage contract renewals and Service Agreements (SA) for all clients to retain volume and maintain long-term client relationships
5. Claims Management
- Follow up and clear pending claims within the defined timeline (14 and 30 days) and summarize claim compensation on a weekly basis
Qualifications
- Bachelor’s Degree in logistics, or business related
- Able to work 6 days a week (Mon-Sat, Sat WFH)
- Minimum of 1-3 year’s experience of Customer Service or Key Account Management
- Fluent in Thai
- Proficiency in English
- Proficient in Microsoft Excel (Pivot, VLOOKUP)
- Outstanding leadership, organizational, multitasking, and problem-solving skills
- Strong communication and coordination skills, both internally and externally
- Able to work well under pressure and manage multiple tasks simultaneously
- Detail-oriented, particularly in Billing and Claims management
- Comfortable using LINE and other online communication tools
Benefits
- Bonus 1-3 Months
- Incentive 0-50000 บาท/เดือน
- Overtime
- ค่าเสื่อมโน้ตบุ๊ค 600 บาท/เดือน
- ทำงาน 6 วัน
- Annual bonus
- Social security
About Flash Express Co., Ltd.
Flash Express Co., Ltd. is a new venture setup in September 2017. We are in the business of last mile delivery. The company has ambitious plans to expand their service all over Thailand and is looking to seek qualified candidates for the positions listed below.
161 Unilever House 7th, 8th floor, Rama 9 Rd, Huaikwang, Bangkok 10310
Fews Parawat
0968814388
