Senior System Management Specialist - Bumrungrad International Hospital

• Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
• Ensure that service level metrics are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
• Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met, as part of the hand-over process.
• Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Hands-on administration and maintenance of hosted servers and related infrastructure (firewalls, switches, storage etc) including pro-active fixing of potential incidents.
• Track server-related issues, troubleshoot and remedy hardware issues and manage RMA processes with various vendors.
• Provide technical support for troubleshooting and performance analysis for implementations.
• Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
• Monitor and respond to technical team calls on the TRC logging system.
• Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
• Produce technical documentation such as system administration, reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
• Participate in on-site technical training if required.
• Take on responsibility for scripting, maintenance and verification of backups.

• Good knowledge and experience of Linux server administration and shell scripting
• Good knowledge and experience of VMware vSphere 6.5 with vCenter configuration and administration.
• Service monitoring and alerting (Nagios preferred).
• Recent experience in providing 24x7 support for production services.
• Proven complex troubleshooting experience.
• Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
• Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team.
• Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
• Creating implementation plans for the testing of new services and creating change records as required.
• Providing a support function to the service project while development is being carried out on the service by other teams.
• Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production.
• Experience with installing, configuration and managing InterSystems Caché Databases.
• Knowledgeable in InterSystems Caché script programming language.

The following skills are not critical for the role, but would add value:

• Good network skills (layers 2 and 3) and experience.
• Avamar & DataDomain Experience.
• Cisco UCS blade server infrastructure experience.
• Load balancing (F5 Big-IP skills would be a bonus).
• Puppet or Chef configuration and management.
• Strong scripting skills (Perl, Python).
• VMWare qualifications (VCP would be a bonus).
• Service Now experience.