Senior PACS Specialist - Bumrungrad International Hospital

Required Skills & Experience

Technical Skills

Experience supporting PACS and/or VNA systems in a healthcare environment

• Deep understanding of PACS architecture, image lifecycle, archive management, prefetching, routing rules, image compression, storage optimization, and disaster recovery strategies
• Strong knowledge of DICOM standards including MWL, MPPS, Storage Commitment, Query/Retrieve, DICOM Print, Structured Reporting (SR), DICOM Routing, DICOM Node configuration, AE Title management, Transfer Syntax, and Calling/Called AE troubleshooting
• Ability to perform modality onboarding, testing, validation, and go-live support for new imaging devices
• DICOM standards and workflows
• HL7/FHIR integration
• Imaging lifecycle and archival concepts 

Server and Database

• Windows Server and/or Linux
• Enterprise storage (SAN / NAS / object / S3)
• Virtualization platforms
• Networking fundamentals (TCP/IP, DNS, firewalls)
• Database Management for PACS and/or VNA 

Network

• Strong understanding of TCP/IP, DNS, VLAN, VPN, Firewall, NAT, Load Balancer, Routing, Subnetting, and network latency troubleshooting
• Ability to diagnose network bottlenecks affecting image transmission, modality connectivity, and PACS performance 

Integrations

• Strong expertise in healthcare system integration between PACS, RIS, HIS, EMR, LIS, CVIS, and third-party systems
• Advanced knowledge of HL7 messaging standards including ADT, ORM, ORU, SIU, DFT, and MDM
• Experience with interface engines such as Mirth Connect, Cloverleaf, Rhapsody, Ensemble, or equivalent middleware
• Ability to analyze interface logs, message mapping, routing failures, duplicate records, patient mismatch, accession conflicts, and downstream workflow disruptions
• Familiarity with IHE profiles and interoperability standards is highly preferred 

Healthcare Knowledge

• Solid understanding of radiology and enterprise imaging workflows
• Familiarity with imaging modalities and clinical operations
• Awareness of healthcare compliance, privacy, and audit expectations 

Management and Soft Skills

• Strong troubleshooting and analytical skills
• Ability to communicate effectively with clinical and technical audiences
• Comfortable working in patient‑critical environment
• Detail‑oriented with strong documentation discipline
• Strong ownership mindset with high accountability for mission-critical hospital systems
• Excellent problem-solving and root cause analysis capability
• Strong project coordination and stakeholder management skills
• Ability to work under pressure during emergency downtime and urgent escalation scenarios
• Strong customer-facing communication skills with clinicians and hospital executives
• Ability to lead junior engineers and coordinate cross-functional technical teams
• Willingness to provide on-call support, after-hours maintenance, and emergency response when required 

• Bachelor’s degree in:
• Computer Science
• Information Technology
• Biomedical Engineering or equivalent practical experience
• 5+ years of experience supporting PACS, VNA, or enterprise imaging platforms
• Vendor certifications (PACS, VNA, storage, or healthcare IT) are an advantage
• PMP, ITIL, Microsoft, VMware, Cisco, or Healthcare IT certifications 

Experiences

• Experience with major PACS vendors such as GE Healthcare, Philips, Siemens Healthineers, Fujifilm, Agfa, Sectra, INFINITT, Carestream, or Merge
• Experience in regional hospital group projects or multi-site enterprise deployment
• Experience with Cloud PACS, VNA, Enterprise Imaging, and AI-assisted radiology workflow solutions
• Experience in PACS replacement, large-scale migration, and hospital digital transformation projects
• Proven experience in PACS implementation, installation, system configuration, upgrade, migration, and post-go-live support
• Strong hands-on experience in diagnostic imaging environments including Radiology, Cardiology, Pathology, and Enterprise Imaging workflows
• Experience supporting and integrating multiple imaging modalities such as CT, MRI, Ultrasound, CR/DR, Mammography, Cath Lab, Fluoroscopy, Endoscopy, and Nuclear Medicine
• Experience managing system downtime, incident response, and business continuity planning in mission-critical hospital environments
• Experience working directly with radiologists, clinicians, hospital IT teams, biomedical engineers, and third-party vendors