Project Manager (IT, SI Project) - ARK Insights Co., Ltd
ARK Insights Co., Ltd · Bangkok
- Location
- Bangkok
- Salary
- Depend on qualifications
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 05/10/2026
Responsibilities
• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff
• Supervise and ensure excellence of all services provided at optimized resource coordination
• Ensure delivery of 100% reliable and professional preventative IT support and related services
• Develop efficient operational plans for optimization of all customer service processes
• Conduct pre-sales support to the sales team and technical support and advice to clients
• Ensure highest level of customer satisfaction and retention
• Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation
• Closely supervise contractors and monitor customer satisfaction
• Handle customer complaints and major issues successfully
• Investigate and solve complex problems
• Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries
Qualifications
• Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology
• Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services
• Good command of written and spoken English
• Ability to professionally interact with international clients of various nationalities
• Highest level of Customer Service Orientation
• Proactive thinking, excellent planning and coordination skills
• Ability to build trust among all clients through professional expertise and reliable, high quality service
• Enjoy working in an international, intercultural environment that encourages learning & growth
• Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills
• Strong project and time management skills
• Experience contact center environment and data infrastructure is an advantage
Benefits
- Provident Fund
- Staff training and development
- Overtime
- ค่าทำฟัน
- Funeral payment support
- ท่องเที่ยวประจำปี
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About ARK Insights Co., Ltd
ARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Chantima Fuangfung
0-2159-8855
Project Manager (IT, SI Project)ARK Insights Co., Ltd
Project Manager (IT, SI Project)
Yesterday•Urgently Required!
What you will do
Job Summary
In this Project Manager (IT, SI Project) role, you will lead and guide a team of support engineers, senior system engineers, and customer service staff to deliver reliable and professional IT services. You will be responsible for supervising and optimizing resource coordination to ensure the excellence of preventative IT support and related services, as well as developing efficient operational plans to enhance customer service processes. You will provide pre-sales support and technical advice to clients, manage and coordinate IT Infrastructure projects with a high level of expertise, and resolve complex problems. A key part of your role will be to ensure high customer satisfaction and retention, building strong client relationships through competent consulting and proactive handling of all inquiries.
Responsibilities
• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff
• Supervise and ensure excellence of all services provided at optimized resource coordination
• Ensure delivery of 100% reliable and professional preventative IT support and related services
• Develop efficient operational plans for optimization of all customer service processes
• Conduct pre-sales support to the sales team and technical support and advice to clients
• Ensure highest level of customer satisfaction and retention
• Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation
• Closely supervise contractors and monitor customer satisfaction
• Handle customer complaints and major issues successfully
• Investigate and solve complex problems
• Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries
Qualifications
• Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology
• Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services
• Good command of written and spoken English
• Ability to professionally interact with international clients of various nationalities
• Highest level of Customer Service Orientation
• Proactive thinking, excellent planning and coordination skills
• Ability to build trust among all clients through professional expertise and reliable, high quality service
• Enjoy working in an international, intercultural environment that encourages learning & growth
• Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills
• Strong project and time management skills
• Experience contact center environment and data infrastructure is an advantage
Welfare
- Provident Fund
- Staff training and development
- Overtime
- ค่าทำฟัน
- Funeral payment support
- ท่องเที่ยวประจำปี
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About Company
ARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
Location
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Contact person
Chantima Fuangfung
Telephone
0-2159-8855
Website
www.ark-insights.com