It Operation Manager - ARK Insights Co., Ltd
ARK Insights Co., Ltd · Bangkok
- Location
- Bangkok
- Salary
- Depend on qualifications
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 13/11/2026
Responsibilities
- Lead and oversee end-to-end IT and on-site support operations, ensuring business objectives, service targets, and SLAs are consistently met.
- Manage daily operations in a contact center environment, covering both business processes and technical workflows.
- Monitor and resolve service issues, including incident management, escalation, and resource coordination.
- Continuously improve operational processes, efficiency, and service quality.
- Proactively identify operational risks and gaps, and implement appropriate controls and processes to support business stability and continuity.
- Collaborate with internal teams, including Service, Network, Security, Infrastructure, and Development, as well as external vendors, to ensure seamless service delivery.
- Lead and develop the team, providing guidance and coaching to support engineers while promoting knowledge sharing and best practices.
- Ensure solutions, SOPs, and known errors are properly documented to improve first-call resolution and reduce recurring incidents.
- Ensure compliance with IT policies, security standards, and applicable requirements, including ISO 27001, PDPA, and PCI-DSS.
- Support internal and external audits, as well as Business Continuity Planning (BCP) activities.
- Coordinate and support strategic initiatives, regional projects, and cross-functional projects as assigned by senior management.
- Communicate operational updates, key issues, and performance results to management, ensuring alignment between business objectives and operational delivery.
Qualifications
- Education: Bachelor’s degree or higher in Business Administration, Management, or a related field.
- Experience: At least 8–10 years of experience in SI Operations and Project Management, with a proven track record in a leadership role.
- Technical Skills: Strong understanding of enterprise IT services, operational architectures, and the project lifecycle.
- English Proficiency: Good command of spoken and written English, with the ability to communicate and coordinate effectively with regional teams.
- Communication Skills: Excellent communication and presentation skills, with the ability to establish professional credibility quickly.
- Personal Attributes: Proactive, decisive, dedicated, and detail-oriented, with a strong leadership mindset and full ownership of results.
Benefits
- Provident Fund
- Staff training and development
- Overtime
- ค่าทำฟัน
- Funeral payment support
- ท่องเที่ยวประจำปี
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About ARK Insights Co., Ltd
ARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
YOU SAY / HR SAY Reviews
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
It Operation ManagerARK Insights Co., Ltd
Dream Company
It Operation Manager
Today
What you will do
Job Summary
The IT Manager is responsible for leading IT operations and on-site support in a contact center environment, ensuring reliable service delivery, efficient workflows, and compliance with agreed SLAs and security standards. This role oversees operational performance, project delivery, risk management, and team development, while working closely with internal departments and external vendors. The position also supports regional initiatives and helps maintain compliance with applicable regulatory and industry requirements.
Responsibilities
- Lead and oversee end-to-end IT and on-site support operations, ensuring business objectives, service targets, and SLAs are consistently met.
- Manage daily operations in a contact center environment, covering both business processes and technical workflows.
- Monitor and resolve service issues, including incident management, escalation, and resource coordination.
- Continuously improve operational processes, efficiency, and service quality.
- Proactively identify operational risks and gaps, and implement appropriate controls and processes to support business stability and continuity.
- Collaborate with internal teams, including Service, Network, Security, Infrastructure, and Development, as well as external vendors, to ensure seamless service delivery.
- Lead and develop the team, providing guidance and coaching to support engineers while promoting knowledge sharing and best practices.
- Ensure solutions, SOPs, and known errors are properly documented to improve first-call resolution and reduce recurring incidents.
- Ensure compliance with IT policies, security standards, and applicable requirements, including ISO 27001, PDPA, and PCI-DSS.
- Support internal and external audits, as well as Business Continuity Planning (BCP) activities.
- Coordinate and support strategic initiatives, regional projects, and cross-functional projects as assigned by senior management.
- Communicate operational updates, key issues, and performance results to management, ensuring alignment between business objectives and operational delivery.
Qualifications
- Education: Bachelor’s degree or higher in Business Administration, Management, or a related field.
- Experience: At least 8–10 years of experience in SI Operations and Project Management, with a proven track record in a leadership role.
- Technical Skills: Strong understanding of enterprise IT services, operational architectures, and the project lifecycle.
- English Proficiency: Good command of spoken and written English, with the ability to communicate and coordinate effectively with regional teams.
- Communication Skills: Excellent communication and presentation skills, with the ability to establish professional credibility quickly.
- Personal Attributes: Proactive, decisive, dedicated, and detail-oriented, with a strong leadership mindset and full ownership of results.
Why you'll love working here
"Positive work culture with strong support from colleagues."
Employee ReviewsView All >
็Helpdesk support
>1 year, Current
"บรรยากาศการทำงานดีเป็นกันเอง ดูแลพนักงานดี อยู่แล้วสบายใจ "
Welfare
- Provident Fund
- Staff training and development
- Overtime
- ค่าทำฟัน
- Funeral payment support
- ท่องเที่ยวประจำปี
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About Company
ARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
Location
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Website
www.ark-insights.com