It Supervisor - Sushi Express (Thailand) Co.,Ltd.

Provide day-to-day support for point-of-sale (POS) systems, ordering devices, computers, printers, networks, and related peripherals. Diagnose issues, resolve them remotely or on-site where possible, and coordinate escalations through to closure to minimize disruption to operations.

2. Store Systems Management
Support POS, ordering, loyalty, payment, purchasing, and inventory systems. Monitor how data flows between systems, coordinate troubleshooting and data reconciliation, and identify process improvements that reduce duplicate data entry and manual work.

3. ERP Implementation and Support
Work with Finance, Procurement, Warehouse, and Operations on ERP implementation and ongoing support, including Microsoft Dynamics 365 Business Central. Gather business requirements, validate workflows, verify migrated data, coordinate user acceptance testing, train users, and provide go-live support.

4. Vendor and Project Coordination
Serve as the primary point of contact for IT vendors in Thailand. Monitor service quality, issue resolution times, project milestones, and costs. Work with stakeholders to confirm project scope, change requests, and acceptance criteria, and ensure vendors hand over complete documentation, system configurations, and other required technical information.

5. Store Openings and System Rollouts
Coordinate the deployment of networks, equipment, and systems for new store openings, renovations, and relocations. Organize testing, go-live support, and handover to store teams. Partner with Group IT on system upgrades and other digital improvements.

6. IT Assets, User Access, and Information Security
Maintain up-to-date records of IT equipment, software licenses, user access, and vendors. Set up and deactivate accounts as part of employee onboarding and offboarding. Verify backup and recovery procedures, maintain endpoint protection, and implement Group information security requirements.

7. Documentation, Training, and Reporting
Develop and maintain support manuals, user guides, and issue logs. Train store and office users and provide regular updates on system health, project progress, key risks, and decisions required.

·        Bachelor’s degree in Information Technology, Information Management, a computer-related field, or equivalent practical experience.

·        At least four years of relevant IT experience. Experience in restaurant chains, retail, hospitality, or other multisite service businesses is preferred.

·        Hands-on experience supporting POS or store systems, with the ability to independently diagnose and resolve basic computer, network, printer, and peripheral issues.

·        Experience participating in the implementation, upgrade, or support of ERP or other core business systems, with an understanding of basic purchasing, receiving, inventory, and finance workflows.

·        Ability to gather requirements, test systems, train users, and coordinate vendors. Able to document issues clearly, prioritize work, and follow through to resolution.

·        Ability to communicate effectively in Thai and English for store support, vendor coordination, and cross-regional teamwork, as well as to read technical documentation and prepare work reports.

·        A strong sense of ownership, a service-oriented approach, and effective cross-functional communication skills. Willingness to visit stores to understand issues firsthand.

·        Availability for scheduled store visits, go-live activities, and necessary support outside regular business hours.

·        Experience with Microsoft Dynamics 365 Business Central/NAV or another mainstream ERP system.

·        Experience with ordering, receiving, stock transfers, inventory counts, and waste management in a restaurant chain.

·        Practical experience with system integration, data reconciliation, and tools such as Excel, SQL, or Power BI.

·        Familiarity with local IT vendors, telecommunications providers, and store equipment service providers in Thailand.

·        Chinese language skills are a plus, but are not required for the position.