Project Coordinator (Sales & Production Support) - Giftmanufactory Co., Ltd.

• Be the main point of contact for clients after the sales team closes the deal
• Provide clear updates on artwork, sample status, production timeline, and delivery
• Manage client expectations professionally and keep them informed at every stage

• Understand the artwork process:
  • Sales may provide mockup before closing
  • You manage the final artwork process after the deal is confirmed

• Coordinate with the Graphic Design Team to:
  • Prepare final artwork
  • Send artwork for client approval
  • Manage revisions smoothly
  • Ensure artwork approval stays within the timeline

• Coordinate the pre-production sample stage:
  • Review key details (logo size, color accuracy, placement, dimensions)
  • Request the Admin/QC Team to send sample photos or handle sample delivery
  • Update the sample status in the work management board
  • Follow up to obtain sample approval before mass production

• Track the full production journey: final artwork → sample → mass production → QC → delivery
• Work closely with Purchasing, Graphic Design, QC, and Delivery/Admin teams to align all information
• Identify potential issues early (delays, mismatches, defects) and coordinate solutions
• Maintain accurate records: artwork versions, approvals, sample notes, timeline updates
• Keep the work management board updated so every department stays aligned

⚙ Core Qualifications

• Age 27–32 years, mature and confident in client communication

• Bachelor’s degree in any field or equivalent work experience.

• 3–5 years experience in project coordination, client service, account handling, or operations

• Strong interpersonal and communication skills — able to work professionally with both clients and internal teams

• Excellent organizational skills; able to manage multiple active projects while keeping track of details

• Able to identify missing information, inconsistencies, or potential issues before they become problems

• Experience coordinating with cross-functional teams such as purchasing, design, QC, operations, or logistics

• Experience working with multi-stage project workflows (e.g., approvals, revisions, internal checks, production steps)

• Skilled in managing client feedback and revision cycles while maintaining a positive relationship

• Strong timeline management — able to protect deadlines and gently guide clients to stay on schedule

• Comfortable working in a fast-paced, detail-oriented, deadline-driven environment

• Proficient in Google Workspace (Sheets, Docs, Drive), Excel, and daily communication via LINE OA

• Able to quickly learn and use project platforms such as Monday.com, Asana, Trello, or Notion

• Basic English (reading/writing) for communication and documentation

• Positive, solution-focused attitude; able to stay calm and professional under pressure

✨ Plus (Nice to Have)

• Experience coordinating with external suppliers, partners, or service providers

• Familiarity with managing made-to-order or customized products (from any industry)

• Strong documentation skills — able to keep clean, consistent project records

• Enjoys being the “bridge” that keeps everyone aligned and informed

• Interest in learning more about production workflows, customer experience, or process improvement