Service Desk Engineer - INET Managed Services Co.,Ltd.
INET Managed Services Co.,Ltd. · Bangkok
- Location
- Bangkok
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 04/09/2026
Responsibilities
- Monitor IT systems, infrastructure, and services 24/7 to ensure service availability and compliance with Service Level Agreements (SLAs).
- Provide first-line technical support, troubleshoot basic issues, and resolve incidents within defined SLAs.
- Analyze monitoring alerts, perform initial troubleshooting, and escalate issues to 2nd Line Support or relevant teams as required.
- Manage and track incidents and service requests through the ITSM system, including ticket creation, status updates, follow-up, and closure.
- Coordinate with internal teams and customers to ensure timely issue resolution from initial report through closure.
- Maintain accurate and up-to-date customer, service, incident, and ITSM records.
- Monitor and maintain ITSM and Monitoring Tools to ensure operational readiness and service efficiency.
- Review and optimize monitoring thresholds and alert conditions in accordance with SLAs and customer requirements.
- Prepare and analyze service performance, system status, and incident reports on a weekly, monthly, and annual basis.
- Support continuous improvement of service management processes to enhance service quality and operational efficiency.
- Ensure all service operations comply with company policies, procedures, standards, and assigned requirements.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Experience in Service Desk, IT Support, NOC, Help Desk, or a similar IT operations role is preferred.
- Basic knowledge of IT Infrastructure, Network, Server, Cloud, or IT Operations.
- Familiarity with ITSM concepts, Incident Management, and SLA is a plus.
- Experience with ITSM platforms and Monitoring Tools is preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Effective communication and coordination skills with both customers and internal technical teams.
- Ability to work under pressure and manage multiple incidents or tickets simultaneously.
- Willingness to work in shifts and provide 24/7 operational support, if required.
Benefits
- Training Course
- Provident Fund
- Staff training and development
- Overtime
- Telephone bill allowance
- Fuel/transportation fees
- Per diem
- Marriage gift
- ค่าวิชาชีพ
- ค่าวุฒิบัตร
- Ordination gift
- Funeral payment support
- Performance/results-based bonus
- Social security
- Accident Insurance
- Ordination leave
About INET Managed Services Co.,Ltd.
INET Managed Services Company Limited
ไอเน็ต แมเนจด์ เซอร์วิสเซส จำกัด INET MS เป็นบริษัทในเครือ INET โดยให้บริการด้านไอซีทีโซลูชั่น, บริหารจัดการด้านไอที, Cloud Service, DR Services ด้วยประสบการณ์และการทำงานอย่างมืออาชีพ เพื่อให้ท่านมั่นใจว่าจะได้รับบริการที่มีคุณภาพ
About INETMS
https://www.facebook.com/InetmsHRteam/
1768 อาคารไทยซัมมิท ทาวเวอร์ ชั้นที่ 14 ถนนเพชรบุรีตัดใหม่ แขวงบางกะปิ เขตห้วยขวาง กรุงเทพมหานคร 10310
คุณอัน
0632699030
