Sales Support (Chinese Speaking) - Focus Media Thailand Co.,Ltd.

1. Sales Operations & Performance Management

• Manage and maintain sales tracking systems, CRM tools, and reporting dashboards.
• Compile, analyze, and distribute sales performance reports, forecasts, and insights.
• Monitor KPIs and support the sales team in achieving targets through data-driven analysis.
• Identify sales trends and provide actionable recommendations to improve performance.
• Ensure accuracy and consistency of sales data across all systems.

• Act as a right-hand support to the Sales VP on daily operations, priorities, and follow-ups.
• Prepare reports, presentations, and business summaries for internal and external meetings.
• Track key projects, deadlines, and action items to ensure timely execution.
• Handle confidential information with professionalism and discretion.
• Support strategic initiatives and assist in decision-making processes.

• Work closely with HQ IT and internal teams to manage and improve sales systems and tools.
• Act as the main coordinator for system issues, upgrades, and new feature rollouts.
• Ensure sales team adoption and proper usage of systems and processes.
• Suggest and implement process improvements to enhance efficiency and productivity.

• Oversee order processing, ensuring accuracy and timely execution.
• Coordinate with internal teams to handle rush orders, changes, and issue resolution.
• Monitor account status and support the sales team in maintaining client satisfaction.
• Troubleshoot issues related to orders, accounts, and system discrepancies.

• Serve as a key liaison between Thailand team and HQ (China) for business operations.
• Communicate effectively in Chinese for reporting, alignment, and project coordination.
• Support cross-border initiatives, ensuring smooth collaboration and execution.
• Translate business requirements and ensure alignment between local and HQ teams.

• Maintain organized documentation and ensure compliance with internal policies.
• Support administrative tasks for the sales team and management when required.
• Assist in preparing contracts, proposals, and supporting documents.
• Ensure all processes meet internal and external compliance requirements.

• Proactively identify gaps and recommend improvements in sales processes and workflows.
• Provide guidance, tools, and support to enhance sales team efficiency.
• Stay updated on new products, features, and company initiatives.
• Take on ad-hoc tasks and special projects assigned by the Sales VP.

• Fluency in Thai, English, and Chinese (HSK 5 or above required).
• 3–5 years of experience in sales operations, sales support, or executive assistant roles.
• Strong understanding of sales processes, CRM systems, and data analysis.
• Excellent organizational skills with high attention to detail.
• Strong analytical thinking and problem-solving ability.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• High level of responsibility, discretion, and professionalism.
• Proactive, flexible, and able to adapt to changing priorities.
• Proficiency in Microsoft Office (Excel, PowerPoint) and CRM tools.

Preferred Qualities (Nice to Have)

• Experience working with regional or global teams (especially China HQ).
• Familiarity with media, advertising, or OOH industry.
• Experience supporting senior executives or leadership roles.
• Strong mindset in process improvement and operational excellence.