Customer Service and Logistics Manager - T.C. Pharma-Chem Co., Ltd.

• Oversee and enhance all aspects of the customer service function, ensuring prompt, accurate, and professional responses to customer inquiries, orders, and complaints
• Develop and implement customer service policies, procedures, and Service Level Agreements (SLAs) to meet and exceed customer expectations
• Lead, mentor, and develop the customer service team, fostering a culture of excellence and continuous improvement
• Monitor customer feedback and implement corrective actions to improve service quality and customer loyalty
• Collaborate with Sales, Marketing, and Supply Chain teams to align customer service strategies with business objectives
• Manage key customer accounts and effectively resolve complex customer issues

• Manage end-to-end warehouse operations, including receiving, storage, inventory management, picking, packing, and dispatch of pharmaceutical products
• Ensure compliance with GDP (Good Distribution Practice) and all relevant regulatory requirements
• Optimize warehouse layout and operational processes to maximize efficiency, capacity utilization, and safety
• Oversee transportation logistics, including route planning, carrier selection, performance monitoring, and cost optimization for inbound and outbound shipments
• Ensure timely and accurate delivery of products to customers across Thailand while maintaining product integrity
• Implement and maintain robust inventory control systems to minimize discrepancies, reduce waste, and ensure product availability
• Manage relationships with third-party logistics providers (3PLs), ensuring compliance with contractual agreements and performance targets
• Drive continuous improvement initiatives in warehouse and transportation operations through technology and best practices
• Ensure all warehouse and transportation activities comply with pharmaceutical industry regulations, safety standards, and company policies

• Open to all genders
• Age between 35 – 45 years old
• Bachelor's or Master's Degree in Business Administration, Logistics, Supply Chain Management, Transportation, or related fields
• Minimum 8–10 years of proven leadership experience encompassing both Customer Service Management and Warehouse/Transportation Management
• Experience in the pharmaceutical, healthcare, medical device, or related industries will be highly preferred

Additional Requirements

• Strong knowledge of Good Distribution Practice (GDP) and relevant pharmaceutical regulations in Thailand
• Demonstrated experience in warehouse operations, inventory management, and transportation optimization
• Proficiency in Warehouse Management Systems (WMS) and Transportation Management Systems (TMS)
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication, negotiation, and interpersonal skills
• Fluent in both Thai and English (spoken and written)
• Ability to work effectively in a fast-paced and highly regulated environment