Key Account Management (Logistic) - Inteluck (Thailand) Co., Ltd.

• Working hours: 5 days (Mon – Fri: 9 a.m. – 6 p.m.)
  Working location: Fortune Tower (MRT Rama 9)

  What'll You Do:
  1. Customer Relationship Management;

  • Build, develop and maintain strong, long-lasting the customer relationships with current customers and/or potential customers

  • Understand customer needs and develop strategies to meet those needs.

  • Proactively address customer concerns and ensure timely resolution.

  2. Problem Solving;

  • Demonstrate effective problem-solving skills to address customer issues promptly.

  • Collaborate with internal teams to find solutions that align with customer requirements.

  3. Communication and Negotiation;

  • Communicate clearly and effectively with customers to understand their expectations.

  • Negotiate contracts and agreements to ensure mutual satisfaction.

  • Handle the inquiries, discussions, negotiations and feedbacks of customers.

  4. Customer Satisfaction Metrics:

  • Establish and monitor key performance indicators (KPIs) for customer satisfaction.

  • Implement strategies to improve customer satisfaction and loyalty.

  • Responsible for developing customer new product launch plans and ensuring successful implementation.

  5. Logistics Background is preferable;

  • Leverage logistics industry knowledge to understand customer requirements effectively.

  • Collaborate with the logistics team to align services with customer expectations.

  What'll You Need:

  • Bachelor’s degree in BA, Logistics, or a related field.

  • 1-3 years experiences in Customer Service, Business Development and Sales Coordinator or related role. Preferable in Logistics, land transportation, warehouse and freight forwarder business.

  • Excellent in English and Thai.

  • Excellent problem-solving, logical thinking, interpersonal and communication, and negotiation skills.

  • Ability to work collaboratively with internal teams to address customer needs.

  • Ability to adapt and thrive in fast-pace dynamic environment.

  • Multitask skills, service-mind, hardworking, have responsibilities and well organized.

  • Well time management and able to deliver urgent or completed job on time as schedule.

  • Have computer skill (MS Office such as Word or Excel). If familiar with google sheets is plus.

  
  

• What'll You Need:

  • Bachelor’s degree in BA, Logistics, or a related field.

  • 1-3 years experiences in Customer Service, Business Development and Sales Coordinator or related role. Preferable in Logistics, land transportation, warehouse and freight forwarder business.

  • Excellent in English and Thai.

  • Excellent problem-solving, logical thinking, interpersonal and communication, and negotiation skills.

  • Ability to work collaboratively with internal teams to address customer needs.

  • Ability to adapt and thrive in fast-pace dynamic environment.

  • Multitask skills, service-mind, hardworking, have responsibilities and well organized.

  • Well time management and able to deliver urgent or completed job on time as schedule.

  • Have computer skill (MS Office such as Word or Excel). If familiar with google sheets is plus.

  
  

Inteluck supports a variety of logistics services, including domestic transportation, warehouse management, freight forwarding, cross border transportation and other bespoke supply chain services.

Headquartered in Singapore and operates in other Southeast Asian countries including Thailand and our Thailand Branch looking for Dynamic Sales