Product Specialist - HORIZON GROUP (THAILAND) COMPANY LIMITED

About the Role

Product development, materials, ergonomics, and customer-centric innovation to help build and develop the company’s sleep, ergonomic, and home comfort product categories end-to-end — from identifying market opportunities to delivering shelf-ready products.

You will work closely with suppliers, manufacturers, and internal teams to develop products that improve comfort, support better posture, and respond to real customer needs. This role covers sleep products, ergonomic products, and lifestyle comfort solutions, with a strong focus on product research, material selection, supplier coordination, quality improvement, and launch planning.

Key Responsibilities

Product Development

• Research and analyse sleep, ergonomic, home comfort, wellness, and lifestyle product trends — locally and globally — to identify new product opportunities.

• Define product briefs, product specifications, and development direction in collaboration with suppliers, manufacturers, and internal teams.

• Manage the full product development process from concept through to final approval, including sample review, material evaluation, usability testing, comfort assessment, and product refinement.

• Work with suppliers to explore suitable materials, structures, functions, and ergonomic features that align with brand positioning and customer needs.

• Oversee packaging development to ensure alignment with product positioning, brand direction, and operational requirements.

Supplier & Vendor Management

• Source, evaluate, and onboard suppliers or manufacturers for product development and production.

• Coordinate closely with suppliers on samples, specifications, pricing, MOQ, production timelines, and quality expectations.

• Negotiate pricing, production terms, and timelines to achieve cost structures aligned with target margins.

• Monitor production progress and follow up with suppliers to ensure products are delivered on time and meet agreed standards.

Go-to-Market & Category Management

• Develop product briefs for the Marketing team to accurately and compellingly communicate product features, key benefits, and selling points.

• Support product launch planning by coordinating product information, specifications, claims, and key messages with relevant teams.

• Track post-launch product performance, customer feedback, and market response to propose product improvements or line-extension opportunities.

• Own and manage the product roadmap for assigned sleep, ergonomic, and comfort product categories in line with overall business direction.

After-Sales & Customer Experience

• Serve as the internal product expert supporting the Customer Service team by providing accurate, credible, and professional product information.

• Develop FAQs and response guidelines for each product to ensure CS replies are consistent and aligned with product claims.

• Collect and synthesise customer feedback from CS channels and translate it into actionable product or process improvements.

Quality & Product Standards

• Ensure all products meet relevant quality standards, internal requirements, and applicable regulations.

• Prepare and maintain product specifications, product information, claim support documents, material details, and supplier documentation.

• Work with suppliers and internal teams to resolve product quality issues and improve product consistency.

What We're Looking For

• 3–5 years of experience in product development, product management, category management, sourcing, R&D coordination, or related fields.

• Experience working with consumer products, home products, ergonomic products, furniture, wellness, lifestyle products, FMCG, or related categories is an advantage.

• Strong interest in materials, product structure, ergonomics, product usability, comfort, and customer experience.

• Ability to translate customer needs and market insights into clear product development briefs.

• Strong project management skills and ability to work effectively across multiple teams.

• Analytical mindset with sharp attention to detail and the ability to manage multiple projects simultaneously.

• Strong communication and negotiation skills in both Thai and English.

• A genuine passion for developing better products and staying current with market trends.

Nice to Have

• Direct experience working with OEM/ODM suppliers or contract manufacturers.

• Experience in product sampling, material testing, ergonomic product development, supplier coordination, or production follow-up.

• Experience launching products on e-commerce or social commerce platforms.

• Background in a startup or high-growth organisation.

What We Offer

• The opportunity to develop sleep, ergonomic, and comfort products from the ground up and see your work brought to market.

• A team that believes in experimentation, moves fast, and gives you real ownership.

• Competitive compensation and a comprehensive benefits package.

• An open, direct culture that genuinely invests in the growth of its people.