Associate Director – Client Relations – Consultancy Sales - C.I.T. PROPERTY CONSULTANTS COMPANY LIMITED

We are looking for:

A results-driven Client Relations Manager to build strong relationships with local and international clients, re-engage past clients, and generate new leads across industries. This role involves client engagement, lead generation, account management, and collaboration to ensure exceptional service delivery and achieve sales targets.

The ideal candidate:

An experienced professional with a proven track record in client engagement, lead generation, and account management. Strong communication, presentation, and networking skills are essential. The candidate should be proactive, target-oriented, and adept at cross-departmental collaboration to achieve business goals.

Responsibilities:

Client Relations & Trust Building 

• Engage and maintain strong relationships with local and international corporate clients, and develop high-potential client portfolios
• Proactively re-engage and rebuild networks with past clients to unlock repeat business and referral opportunities. 
• Address client feedback with prompt, professional resolutions to build long-term trust and loyalty.

Consultancy Sales & Business Development

• Actively generate qualified sales leads through industry networking, business associations, real estate events, cold calling, and target profiling.  
• Identify key decision-makers within developer organizations, investment funds, and corporate occupiers to pitch tailored consultancy solutions. 
• Structure, generate, and deliver high-level consultancy proposals and conduct professional pitch presentations for major projects. 
• Promote consultancy services and market insights strategically via professional online platforms like LinkedIn and local business groups.

Account Management & Project Coordination 

• Oversee client accounts, ensuring project timelines, deliverables, scope reviews, and contract alignments are met meticulously. 
• Coordinate cross-departmentally with technical and valuation teams to guarantee seamless service delivery in line with Colliers' high standards. 
• Monitor project milestones and manage Accounts Receivable (AR Tracking) ensuring timely invoicing and collection. 

Sales Strategy & Leadership Collaboration

• Collaborate closely with the DMD to formulate target-driven sales plans, monitor key performance indicators (KPIs), and refine sales procedures.
• Analyze market trends, competitor activity, and client feedback to propose actionable sales and product-positioning strategies. 

• Proven experience in client relations, account management, or sales, with a preference for experience with both local and international clients.
• Strong networking and lead generation skills, including proficiency in cold calling and client profiling.
• Excellent communication and presentation skills for virtual, in-person, and public speaking engagements.
• Ability to analyze market data, generate leads, and develop effective sales strategies.
• Proficiency in CRM tools, LinkedIn, and other marketing platforms for client prospecting.
• Organized approach to project management, including cross-departmental coordination.
• Demonstrated ability to meet sales targets and KPIs.