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Customer Assistant - Russian - Central Retail Corporation Public Company Limited (Food)

Central Retail Corporation Public Company Limited (Food) · Chonburi

Location
Chonburi
Salary
Depend on qualifications
Job Type
Full Time
Work Type
Onsite
Education
Diploma of Vocational Education or higher
Posted
17/09/2026

Responsibilities

The Customer Representative is responsible for welcome, facilitating and
helping customers in the store (under the company policy) to ensure that superior
shopping experience and total customer satisfaction are delivered.

Principal Accountabilities:

1. Warmly welcome all customer. And help them to pick up trolley or basket.
2. Advise the store service (Offiine and Online), the promotion (seasoning or member) and lead them to the product's location.
3. Able to be an expert in duty grocery zone, Product representative with a good personality and good attitude.
4. Understand clearly about present promotion and price, Understand what cus-
tomer need.
5. Helping and find Solution for the customer, to be the translator.
6. To Survey type of product or the product that customer cannot find and the product unavailable to sell
7. To enhance customer satisfaction by providing the excellent service and communication to customers both of Thai and Foreigner
8. To provide Tops information and product knowledge to customers.
9. Assists in the management of the compilation and distribution of Customer
Relation trends.
10. Assists customers as needed via cross-selling, up-selling and add-ons skills. Must be up to date on Policies, Procedures, Product Knowledge and Selling Skill
11. Works with third party to ensure seamless handling of all Customer questions
and concerns.
12. To facilitate and help his/her subordinates to manage the department smoothly and timely.
13. To communicate company message to the team correctly and efficiently and provide their feedback to Tops management.
14. To coordinate with all Tops support team to make overall projects and assignments from Management achieved the target.
15. To ensure that proper safety procedures are being used.
16. To get self-updated with new Tops working process and procedures.
17. Survey customer need, customer satisfaction with customer and summary report to store manager and District director

Qualifications

Qualifications Required:

Education: bachelor or above
Experience: Not required but experience would be an advantage
Characteristics/Skills: Creative, Reliable, and Communication skills
Language: Eng/Russian

Benefits

  • Provident Fund
  • Staff training and development
  • Employee's uniform
  • Performance/results-based bonus
  • Social security
  • Health insurance

About Central Retail Corporation Public Company Limited (Food)

Central Retail today has become Thailand’s leading multi-format, multi-category and omnichannel retailing platform. The company continues to grow internationally, securing its leadership status in Italy and is recognised as one of Vietnam’s retail leaders.

306 Silom Road, Suriyawong, Bangrak, Bangkok 10500

Witchupong

065-5107583

http://careers.centralgroup.com

Central Retail Corporation Public Company Limited (Food)
Customer Assistant - Russian
Central Retail Corporation Public Company Limited (Food)
View all jobs
Chonburi
Full Time
Diploma of Vocational Education or higher
Depend on qualifications
0-10 Years
2d ago
What you will do
Job Summary

In this Customer Assistant (Russian) role, you will warmly welcome and assist customers in the store, helping them with their shopping experience and ensuring total satisfaction. Your responsibilities will include advising on store services, both offline and online, informing customers about current promotions, and guiding them to product locations. You will become an expert in the duty grocery zone, possessing a clear understanding of products, promotions, and pricing. A key part of your role involves assisting customers, finding solutions to their needs, and acting as a translator, particularly for Russian-speaking customers. You will also contribute to enhancing customer satisfaction by providing excellent service and communication to both Thai and foreign customers, offering information about Tops and its products. This position involves surveying customer needs and satisfaction, reporting findings to management, and assisting with cross-selling, up-selling, and add-on skills to ensure a superior shopping experience.

Responsibilities
The Customer Representative is responsible for welcome, facilitating and
helping customers in the store (under the company policy) to ensure that superior
shopping experience and total customer satisfaction are delivered.

Principal Accountabilities:

1. Warmly welcome all customer. And help them to pick up trolley or basket.
2. Advise the store service (Offiine and Online), the promotion (seasoning or member) and lead them to the product's location.
3. Able to be an expert in duty grocery zone, Product representative with a good personality and good attitude.
4. Understand clearly about present promotion and price, Understand what cus-
tomer need.
5. Helping and find Solution for the customer, to be the translator.
6. To Survey type of product or the product that customer cannot find and the product unavailable to sell
7. To enhance customer satisfaction by providing the excellent service and communication to customers both of Thai and Foreigner
8. To provide Tops information and product knowledge to customers.
9. Assists in the management of the compilation and distribution of Customer
Relation trends.
10. Assists customers as needed via cross-selling, up-selling and add-ons skills. Must be up to date on Policies, Procedures, Product Knowledge and Selling Skill
11. Works with third party to ensure seamless handling of all Customer questions
and concerns.
12. To facilitate and help his/her subordinates to manage the department smoothly and timely.
13. To communicate company message to the team correctly and efficiently and provide their feedback to Tops management.
14. To coordinate with all Tops support team to make overall projects and assignments from Management achieved the target.
15. To ensure that proper safety procedures are being used.
16. To get self-updated with new Tops working process and procedures.
17. Survey customer need, customer satisfaction with customer and summary report to store manager and District director

Qualifications

Qualifications Required:

Education: bachelor or above
Experience: Not required but experience would be an advantage
Characteristics/Skills: Creative, Reliable, and Communication skills
Language: Eng/Russian

Welfare
  • Provident Fund
  • Staff training and development
  • Employee's uniform
  • Performance/results-based bonus
  • Social security
  • Health insurance

About Company

Central Retail today has become Thailand’s leading multi-format, multi-category and omnichannel retailing platform. The company continues to grow internationally, securing its leadership status in Italy and is recognised as one of Vietnam’s retail leaders.

Location

306 Silom Road, Suriyawong, Bangrak, Bangkok 10500

Contact person

Witchupong

Telephone

065-5107583

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