Area Supervisor - S P V I Public Company Limited

Job Purpose

The Ustore Supervisor is responsible for overseeing the performance, sales, and operational standards of all UStores. The role ensures each store meets business objectives, aligns with Apple brand and company standards, and delivers a consistent customer experience.

Key Responsibilities

1. Store Operations & Standards

    • Ensure all stores comply with company visual merchandising, brand presentation, and Apple product display standards.

    • Conduct regular store visits to ensure adherence to operational SOPs and company guidelines.

    • Implement corrective actions and provide support for continuous improvement.

2. Team Leadership & Training

    • Manage, coach, and motivate Store leaders and their teams to maximize performance.

    • Coordinate regular training sessions on Apple products, sales techniques, and customer service.

    • Support recruitment, onboarding, and succession planning for store personnel.

3. Customer Experience

    • Ensure consistent delivery of premium service and technical support to customers.

    • Monitor and resolve escalated customer issues efficiently.

    • Promote customer feedback initiatives to improve service quality.

•      Bachelor’s degree in Business Administration, Marketing, IT, or related field.
•     Minimum 3 years’ experience in retail or channel area sales manager or supervisor (preferably in IT, consumer electronics, or telecom).
•     Proven experience managing multiple retail outlets or store teams.
•     Strong communication, people and leadership skills.
•     Excellent knowledge of Apple products and technology trends.
•     Proficient in Microsoft Office and retail management systems (POS, BI tools).
•     Ability to travel frequently within Bangkok and upcountry.