Technical Support Engineer - Dahua Technology (Thailand) Co.,Ltd (Head Office)
- Location
- Bangkok
- Salary
- Negotiable
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 22/07/2026
Responsibilities
- Provide in-sales and post-sales technical support service for our customers in Thailand.
- On-site or remote troubleshooting for customers with quick response and make sure all the issues should be solved in time.
- Have a good sense of cooperation, work together with sales and product team as iron tri-angel team serve for projects.
- Coordinate with the experts in Dahua headquarters to analyze some tricky technical issues until all be solved.
- Training customers on installation, configuration and deployment knowledge for our products and solutions, prepare necessary documents for the training course.
- Involve in project POC actions, potential risk survey for project delivery and highlight the risks to management team.
- Responsible of FAE (Failure Analysis Engineer) role when deal with field quality issues, assist HQ colleagues to do field analysis until root cause be found, follow up the 8D report be confirmed.
Qualifications
- Customer oriented, good service sense.
- Familiar about CCTV, network, Linux operation and maintenance business, etc.
- Strong QA Sense and have FAE capability.
- Strong learning ability, able to work independently, interested in weak current technology.
- Document production ability.
- English can be used as a working language, and it is preferred to have Chinese language ability at the same time.
Benefits
- Staff training and development
- Overtime
- Fuel/transportation fees
- Employee's uniform
- 5-day work week
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
About Dahua Technology (Thailand) Co.,Ltd (Head Office)
Dahua introduction: Zhejiang Dahua Technology Co., Ltd. is a leading solution provider in the global video surveillance industry. With around 11,000 employees all over the world, Dahua solutions, products, and services are used in over 160 countries and regions. Dahua has 35 subsidiaries globally covering Asia, the Americas, Europe, Middle East, Oceania, Africa, etc. With its surveillance solutions, Dahua delivers unparalleled quality, reliability and stability Dahua has invested about 10% of its annual sales revenue in R&D since 2010. The company has four research institutes Advanced Technology Institute, Big Data Institute, Chip Institute and Video Cloud Institute and more than 6,000 R&D engineers and technical staff working on cutting-edge technologies in AI, IoT, Cloud services, video, cyber security, and software reliability and other technologies. Dahua has registered over 800 patents as of 2016.Since 2014, Dahua has ranked 2nd in the global video surveillance equipment market according to an IHS report, and in 2016 Dahua ranked Top 50
No. 89, AIA Capital Center Building, Room Number 2901-2903, 2907, 29th Floor, Ratchadapisek Road, Dindaeng, Bangkok 10400
063-353-2283
