Technical Support Engineer (CCTV & Network Systems) - Dahua Technology (Thailand) Co.,Ltd (Head Office)
- Location
- Bangkok
- Salary
- 40,000 - 50,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 29/10/2026
Responsibilities
- Introduce new product features and assist customers in selecting and configuring suitable products.
- Coordinate with product and solution teams to recommend appropriate product models based on customers’ BOQ lists and technical requirements.
- Respond to customer enquiries and troubleshoot technical issues.
- Train customers’ technical teams on Dahua products and solutions.
- Gather customer requirements and feedback and communicate them to the product team for product improvement.
- Work closely with sales teams to analyze customers’ technical and operational requirements.
- Prepare project-delivery plans and monitor project progress according to Dahua’s scope of work.
- Support sales teams in reviewing project status, identifying potential risks and proposing solutions.
- Coordinate internal and external resources to provide effective technical support.
- Work with the marketing team to promote Dahua’s technologies, solutions and products and collect market feedback.
Qualifications
- Bachelor’s degree in Engineering, Information Technology, Computer Science or another relevant technical field.
- At least one year of relevant experience in technical support or technical engineering.
- Experience supporting network, telecommunications, computer or related systems.
- CCTV technical-support experience is highly preferred.
- Familiarity with cameras, DVR/NVR equipment and device connectivity.
- Knowledge of routers, switches, IP addresses, network diagnostic tools and serial-port tools.
- Proficient in Microsoft Office.
- Fluent English communication skills, including speaking, reading, writing and listening.
- Chinese-language ability is an advantage.
- Strong presentation, product-training and customer-service skills.
- Able to troubleshoot problems, coordinate resources and work effectively with sales and technical teams.
Benefits
- Fuel/transportation fees
- Employee's uniform
- 5-day work week
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
About Dahua Technology (Thailand) Co.,Ltd (Head Office)
Dahua introduction: Zhejiang Dahua Technology Co., Ltd. is a leading solution provider in the global video surveillance industry. With around 11,000 employees all over the world, Dahua solutions, products, and services are used in over 160 countries and regions. Dahua has 35 subsidiaries globally covering Asia, the Americas, Europe, Middle East, Oceania, Africa, etc. With its surveillance solutions, Dahua delivers unparalleled quality, reliability and stability Dahua has invested about 10% of its annual sales revenue in R&D since 2010. The company has four research institutes Advanced Technology Institute, Big Data Institute, Chip Institute and Video Cloud Institute and more than 6,000 R&D engineers and technical staff working on cutting-edge technologies in AI, IoT, Cloud services, video, cyber security, and software reliability and other technologies. Dahua has registered over 800 patents as of 2016.Since 2014, Dahua has ranked 2nd in the global video surveillance equipment market according to an IHS report, and in 2016 Dahua ranked Top 50
No. 89, AIA Capital Center Building, Room Number 2901-2903, 2907, 29th Floor, Ratchadapisek Road, Dindaeng, Bangkok 10400
