Customer Support - TH-EN Call Center (Home Services) *Welcoming New Graduates! - bTaskee (Thailand) Co., Ltd.

The Customer Support Officer is responsible for delivering exceptional customer service and support for bTaskee's platform users in Thailand. This role ensures timely resolution of customer inquiries, maintains high satisfaction levels, and provides crucial feedback to improve service delivery across all home service categories.

Key Responsibilities

• Handle customer inquiries via chat, phone, and email. (Thai & English)
• Process bookings, modifications, and cancellations.
• Resolve complaints and service-related issues.
• Coordinate with service providers for seamless service.
• Monitor customer feedback and service quality.
• Handle escalations and urgent cases.
• Assist customers with platform usage and payments.
• Support daily operations to ensure smooth and efficient service delivery.
  

bTaskee (Thailand) Company Limited is the biggest on-demand home service provider such as cleaning service, Air conditioner cleaning, massage and etc. with over 10 years of experience. Our duty is to provide quality home services for everyone that needs them with bTaskee app and bTaskee Partner app, customers can actively book services and bTaskers can freely accept the tasks. Currently, bTaskee operates in 4 countries: Vietnam, Thailand, Indonesia and Malaysia.

Our Work Culture