Customer Support – Freeze Dried Herbs & Dietary Supplementsบริษัท ไทย ฟรีซ ดราย จำกัด (สาขา 00001)

Customer Support – Freeze Dried Herbs & Dietary Supplements

บริษัท ไทย ฟรีซ ดราย จำกัด (สาขา 00001)

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Lamphun

Full Time

Diploma of Vocational Education or higher

Depend on qualifications

1-2 Years

Today

What you will do

Job Summary

Role Overview

We are seeking a detail-oriented Customer Support Officer to manage the documentation of sales function and compliance processes, supporting our sales operations for both domestic and export markets. This role ensures smooth coordination across departments, particularly between sales representatives and factory teams, and strict adherence to regulations, including export requirements and FDA compliance.

Responsibilities

Order & Coordination

· Receive customer orders from sales representatives

· Verify order details and requirements

· Forward accurate information to factory teams for production

· Act as liaison to ensure smooth communication between sales and factory

Sales & Export Support

· Commercial invoice and packing list preparation

· Shipping document coordination

· Customs documentation and export compliance

Documentation & Certificates

· COA issuance

· Renewal of free sales certifications to maintain validity and compliance

Compliance & Control

· Regulatory compliance support

· Document control & filing i.e.

- Product specification documentation

- MSDS documentation

- FDA documentation /Free sales certification

- GMP, HACCP, Halal Certification

- Lab test control report

Qualifications

Qualifications

Able to communicate well both speaking and writing in English
Proficiency in MS Office
Strong knowledge of regulatory/export documentation is a plus.
Excellent organizational and multitasking skills
Detail-oriented, proactive, and deadline-driven

Location

เลขที่ 9 หมู่ที่ 10 ตำบลบ้านธิ อำเภอบ้านธิ จังหวัดลำพูน 51180