JobTopGun Logo

Process Improvement Specialist - NGERN HAI JAI CO., LTD.

NGERN HAI JAI CO., LTD. · Bangkok

Location
Bangkok
Salary
Depend on qualifications and experience
Job Type
Full Time
Work Type
Onsite
Education
Bachelor's Degree or Higher
Posted
24/09/2026

Responsibilities

1. To be responsible for business and operational impact assessment in order to conceptualize customer journey*ZE for the new/impacted business area, identify business scope of implementation and get project approval*ZE
2. Project management: To convert business scope of implementation and coordinate with IT team to design and develop the system in order to meet the needs of the business efficiently.
3. To gather requirement and analyze pain point of as-is process/system in order to propose cost-effective solution with acceptable risk for further implementation.
4. To design and implement functional requirement as BU lead (IT related project), in order to uplift customer experience including Service Level Agreement (SLA), improve productivity & efficiency across the bank (Cost), and mitigate any risks that may occur in the process.
5. To be responsible for acquiring knowledge and experience in the area of functional design in respect of financial product and related operation process; in order to develop and/or revise framework, principle and guidelines for designing and implementing functional requirement to serve E2E process to uplift customer experience, improve productivity & efficiency across the bank, and mitigate any risks that may occur in process.
6. To implement and/or coordinate with relevant departments in formulating a Business Deployment Plan including changes in management and communication both inside and outside the bank

Qualifications

1. Bachelor or Master’s Degree in Business Administration (Finance, MIS, Statistics and etc.), Computer Engineering, Industrial Engineering, Computer Science, or related fields
2. Experienced in IT project implementation as BU representative/lead, Process Engineer/Improvement, Business Project Manager, Business Analyst / Test Engineer, Solution Architect with strong functional background
3. Having banking product knowledge is advantage
    Lending: Loan, OD, PN, Trade Finance, Supply Chain Financing and etc.
    Payment: Wallet, Bill Payment, Cash Management, Debit/Credit Card, Acquiring and etc.
4. Strong analytical, problem solving, communication and interpersonal skills.
5. Good command of written and spoken English.
6. Self leading and good team player

Benefits

  • Incentive
  • 5-day work week

About NGERN HAI JAI CO., LTD.

Ngern Hai Jai Co., Ltd. (a financial services subsidiary of Kasikornbank Public Company Limited) operates in the lending business, offering loans with vehicle registration as collateral (commonly known as title loans) and hire purchase loans (with vehicle registration transfer). The company provides its products and services through Kasikornbank branches nationwide, online channels, and business partners. You can find more information about the company at https://www.ngernhaijai.com

252/40-41 อาคารเมืองไทย-ภัทร คอมเพล็กซ์ ชั้น 31-32 ถนนรัชดาภิเษก แขวงห้วยขวาง เขตห้วยขวาง กรุงเทพฯ 10310

Parinya

061-265-2496

https://www.ngernhaijai.com/

NGERN HAI JAI CO., LTD.

Dream Company

Flower of Hearts 1Flower of Hearts 2Flower of Hearts 3
Process Improvement Specialist
NGERN HAI JAI CO., LTD.
View all jobs
Bangkok
Full Time
Bachelor's Degree or Higher
Depend on qualifications and experience
2-5 Years
2d ago
YOU SAY / HR SAY
View Review
What you will do
Job Summary

In this Process Improvement Specialist role, you will play a key part in assessing business and operational impacts to conceptualize customer journeys for new or affected business areas, identify implementation scopes, and secure project approvals. You will manage projects by translating business scopes into technical requirements and coordinating with IT teams to design and develop systems that efficiently meet business needs. Your core responsibilities will also include gathering requirements and analyzing pain points in existing processes/systems to propose cost-effective solutions with acceptable risks. You will design and implement functional requirements as a Business Unit lead for IT-related projects, aiming to uplift customer experience, improve productivity and efficiency across the bank, and mitigate potential risks within processes. Furthermore, you will be responsible for developing and revising frameworks, principles, and guidelines for designing and implementing functional requirements to serve end-to-end processes, thereby enhancing customer experience, boosting bank-wide productivity, and effectively mitigating risks.

Responsibilities
1. To be responsible for business and operational impact assessment in order to conceptualize customer journey*ZE for the new/impacted business area, identify business scope of implementation and get project approval*ZE
2. Project management: To convert business scope of implementation and coordinate with IT team to design and develop the system in order to meet the needs of the business efficiently.
3. To gather requirement and analyze pain point of as-is process/system in order to propose cost-effective solution with acceptable risk for further implementation.
4. To design and implement functional requirement as BU lead (IT related project), in order to uplift customer experience including Service Level Agreement (SLA), improve productivity & efficiency across the bank (Cost), and mitigate any risks that may occur in the process.
5. To be responsible for acquiring knowledge and experience in the area of functional design in respect of financial product and related operation process; in order to develop and/or revise framework, principle and guidelines for designing and implementing functional requirement to serve E2E process to uplift customer experience, improve productivity & efficiency across the bank, and mitigate any risks that may occur in process.
6. To implement and/or coordinate with relevant departments in formulating a Business Deployment Plan including changes in management and communication both inside and outside the bank
Qualifications
1. Bachelor or Master’s Degree in Business Administration (Finance, MIS, Statistics and etc.), Computer Engineering, Industrial Engineering, Computer Science, or related fields
2. Experienced in IT project implementation as BU representative/lead, Process Engineer/Improvement, Business Project Manager, Business Analyst / Test Engineer, Solution Architect with strong functional background
3. Having banking product knowledge is advantage
    Lending: Loan, OD, PN, Trade Finance, Supply Chain Financing and etc.
    Payment: Wallet, Bill Payment, Cash Management, Debit/Credit Card, Acquiring and etc.
4. Strong analytical, problem solving, communication and interpersonal skills.
5. Good command of written and spoken English.
6. Self leading and good team player
Why you'll love working here
AI
YOU SAY / HR SAY Reviews
YOU SAY / HR SAY

"Healthy work-life balance and supportive environment."

Employee ReviewsView All >

ทรัพยากรบุคคล

>1 year, Current

"มาเป็นครอบครัวเงินให้ใจด้วยกันสิคะ"

เราอยู่กันเป็นครอบครัว ผู้บริหารใส่ใจและให้ความสำคัญกับพนักงาน งานดี เงินดี โบนัสดีดีย์ต่ะ
Welfare
  • Incentive
  • 5-day work week

About Company

Ngern Hai Jai Co., Ltd. (a financial services subsidiary of Kasikornbank Public Company Limited) operates in the lending business, offering loans with vehicle registration as collateral (commonly known as title loans) and hire purchase loans (with vehicle registration transfer). The company provides its products and services through Kasikornbank branches nationwide, online channels, and business partners. You can find more information about the company at https://www.ngernhaijai.com

Location

252/40-41 อาคารเมืองไทย-ภัทร คอมเพล็กซ์ ชั้น 31-32 ถนนรัชดาภิเษก แขวงห้วยขวาง เขตห้วยขวาง กรุงเทพฯ 10310

Contact person

Parinya

Telephone

061-265-2496