Customer Coordinator – Overseas Accounts (Jewelry Industry) - MKS Jewelry International Co., Ltd.
MKS Jewelry International Co., Ltd. · Bangkok
- Location
- Bangkok
- Salary
- 40,000 - 50,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 13/05/2026
Responsibilities
Why Join Us
Be part of a high-end jewelry manufacturer serving international clients, where precision, craftsmanship, and service excellence define everything we do.
In this role, you will work directly with global customers and cross-functional teams, playing a key part in delivering world-class products and experiences.
We’re looking for someone who thrives in fast-paced, detail-driven environments and enjoys problem-solving, coordination, and relationship management at an advanced level.
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Your Impact
As a Senior Customer Coordinator, you will:
- Own and manage end-to-end customer experience for overseas accounts
- Ensure smooth order execution from quotation to delivery
- Act as the bridge between customers and production, ensuring alignment and accuracy
- Contribute to customer satisfaction, retention, and revenue growth
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What You’ll Do
- Serve as the main contact for international clients, building strong, trust-based relationships
- Manage customer inquiries, orders, and issues with speed, accuracy, and professionalism
- Coordinate with CAD/Design, Production, QA, and Logistics to ensure on-time and accurate delivery
- Proactively track order status and communicate risks or delays with solutions
- Prepare quotations and commercial documents, ensuring correctness and fast turnaround
- Identify upselling opportunities and support business growth initiatives
- Monitor customer satisfaction (CSAT) and continuously improve service quality
- Support customer’s sample tracking and company collection organization for client presentations
- Represent the company in international trade shows or customer meetings (occasionally)
Qualifications
What We’re Looking For (Must-Have)
- Thai nationality
- Strong & Effective English communication skills (professional working level required)
- Minimum 5 years’ experience in:
- Customer service / account coordination / sales support
- Jewelry manufacturing or related industry (highly preferred)
- Solid understanding of jewelry production processes
- Ability to handle multiple clients, deadlines, and complex coordination independently
- Strong attention to detail and ownership mindset
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What Will Make You Stand Out
- Experience managing overseas or B2B clients
- Familiarity with Microsoft 365 and ERP/CRM systems (Microsoft Dynamics Navision is a plus)
- Commercial mindset with upselling or account growth experience
- Additional languages beyond English
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How Success Is Measured
- SLA adherence (response & resolution time)
- Accuracy and on-time delivery of customer orders
- Customer satisfaction (CSAT)
- Account performance and growth contribution
- Cross-functional coordination effectiveness
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Who Will Thrive in This Role
- You are structured, detail-oriented, and highly reliable
- You enjoy owning problems and driving solutions end-to-end
- You are confident working with international clients and internal teams
- You balance customer satisfaction with operational realities
Benefits
- Accommodation allowance (in other provinces)
- Marriage gift
- Ordination gift
- ค่าอาหารกลางวัน
- ตรวจสุขภาพประจำปี
- ประกันชีวิต
- Social security
- Accident Insurance
- Flexible working hours
- รางวัลอายุงาน
- Ordination leave
- Employee's uniform
- Funeral payment support
- Annual trip or party
- Performance/results-based bonus
About MKS Jewelry International Co., Ltd.
MKS Jewelry International Co., Ltd. brings over 40 years of experience in the jewelry industry to our world wide customers. "Crafting Magic since 1978", MKS has been operating our production facilities in GEMOPOLIS industrial estate, an exclusive tax-free zone located a short trip outside of Bangkok's city center and not far from Suvarnabhumi International Airport. With qualified craftsmen and over 400 employees involved in every aspect of jewelry production, our CAD/CAM technology, quality-assured and highly efficient manufacturing processes enable MKS to produce 2,000 or more pieces of skilled craftsmanship per day.
With these capabilities, MKS is able to satisfy the demands of the world's best jewelers and leading department stores, as well as national and international trade organizations who expect high manufacturing skills to produce their jewelry, by offering a wide variety of jewelry to satisfy all our appreciated.
With these capabilities, MKS is able to satisfy the demands of the world's best jewelers and leading department stores, as well as national and international trade organizations who expect high manufacturing skills to produce their jewelry, by offering a wide variety of jewelry to satisfy all our appreciated.
Our Commitment
MKS is committed to providing all our staff members with the required amount of in-house training needed to ensure these elevated expectations have been obtained. It is in this environment where the true "artists" are at work designing new products.
From this commitment, MKS has built a reputation for creating a worker-friendly environment that benefits all customers, shareholders, and employees alike.
นิคมอุตสาหกรรมเจมโมโพลิส, 49 ซอยสุขาภิบาล 2 ซอย 31 แขวงดอกไม้ เขตประเวศ กรุงเทพมหานคร 10250
Chompoonut K.
0-2727-0150 - 9
