Key Account Manager:(E-Commerce) - Home Product Center Public Co.,Ltd

Key Responsibilities 

1. Business Growth & Commercial Strategy 

• Develop and execute Joint Business Plans (JBP) with strategic sellers to achieve GMV, GP%, profitability, and category growth.  

• Identify business opportunities and drive commercial initiatives to maximize marketplace performance.  

• Lead commercial negotiations on pricing, promotions, marketing investment, and partnership agreements. 

2. Seller & Account Management 

• Manage strategic marketplace sellers and build long-term business partnerships.  

• Acquire and onboard high-potential brands and sellers to strengthen marketplace assortment.  

• Conduct regular business reviews and provide actionable insights to improve seller performance.  

3. Marketplace Operations 

• Improve Sellable Shop rate and seller operational excellence.  

• Ensure catalog quality, assortment completeness, pricing competitiveness, and conversion-ready product listings.  

• Collaborate with internal teams to improve seller experience and operational efficiency. 

4. Campaign & Cross-functional Collaboration 

• Partner with Marketing, CRM, Category Management, Operations, and Business Development teams to execute campaigns and growth initiatives.  

• Drive seller participation in mega campaigns and promotional events. 

5. Performance Management 

• Analyze GMV, Gross Profit, conversion, traffic, assortment, and seller KPIs to identify growth opportunities.  

• Manage and coach Key Account Managers to achieve business targets and operational excellence. 

Qualifications 

• Bachelor's degree in Business Administration, Marketing, Economics, E-Commerce, Retail Management, or related fields.  
• 3–8 years of Experience in one or more of the following: • Marketplace Platform • E-Commerce • Retail Commercial • Key Account Management • Category Management.  
• Experience managing online sellers, strategic brands, or marketplace partners is highly preferred.  
• Proven track record in driving GMV growth, commercial performance, and business profitability.  
• Strong commercial acumen with excellent negotiation and business planning skills.  
• Analytical mindset with the ability to interpret business data and identify growth opportunities.  
• Proficient in Microsoft Excel, Google Sheets, and business reporting tools such as Power BI or similar.  
• Excellent communication and stakeholder management skills.  
• Leadership experience in coaching team members is an advantage.