Sales Operations & Customer Success Specialist (Thai/English/Mandarin) - OneAsia Data Center (BKK1) Co., Ltd.
OneAsia Data Center (BKK1) Co., Ltd. · Pathumthani
- Location
- Pathumthani
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 22/05/2026
Responsibilities
1. Sales Operations & Enablement
- Pipeline Management: Assist the sales team in managing opportunities, preparing RFP responses, and coordinating sales documentation and updating monthly sales pipeline.
- Cross-Functional Collaboration: Act as the liaison between Sales, Marketing, and Finance to ensure seamless sales administration, order processing and commercial compliance.
- Process Optimization: Collaborate with HQ team on streamlining workflows for sales reporting, contract closure, and customer satisfaction.
- Data & Reporting: Maintain inhouse CRM integrity and provide actionable insights through sales forecasting and KPI tracking.
2. Customer Success & Retention
- Customer Onboarding: Guide new clients from project delivery to production through presentation of our datacenter house rules, trouble-ticketing system, and escalation procedures.
- Relationship Management: Build deep relationships customers and technical teams to understand their business goals and how our datacenter roadmap will fit their future needs.
- Account Growth: Identify up-selling and cross-selling opportunities within existing accounts to meet expansion targets.
- Churn Mitigation: Monitor customer health scores and lead periodic business reviews to proactively address risks and ensure high renewal rates.
Qualifications
Required Qualifications & Skills
- Industry Expertise: 3+ years of experience in a hybrid commercial and technical project role with some knowledge of Telecommunications, and/ or Data center Operations.
- Language Proficiency (key skills)
- Thai: Native/Bilingual (Essential for local market engagement).
- English: Mandatory (Professional/Business level for internal reporting and global stakeholders).
- Chinese (Mandarin): Highly Desired (To support regional expansion and communicate with Chinese-speaking partners or HQ).
- Technical Skills:
- Good analytical skills and systematic troubleshooting mindset.
- Strong command of Microsoft Word, Excel for data analysis and sales reporting.
- A keen and willing learner.
- Education: University Degree or equivalent
Benefits
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Employee's uniform
- Annual trip or party
- Annual bonus
About OneAsia Data Center (BKK1) Co., Ltd.
OneAsia is a leading IT services and solution provider in Asia providing cloud based solution as well as data centre services. OneAsia’s top-tier rated data centres are located across Asia to keep our customers connected from anywhere in the world with consistent levels of quality, security and service.
Partnering with the technology leaders, OneAsia is able to offer a full range of cloud computing solutions, from infrastructure, management to application software to business of all sizes without additional capital investment or strong IT support. Furthermore, OneAsia can customize data centre services such as colocation, managed services, optimization and business continuity based on customer requirements.
Flexibility, reliability, and security are the core values of OneAsia. With fully redundant infrastructure, well developed systems, multi-layered security and skilled personnel, OneAsia delivers professional and reliable services to customers. With an aim to keep customers connected wherever and whenever they are, OneAsia is staying at the forefront of the industry with extensive infrastructure coverage in Greater China, Singapore, Thailand, Japan, and Korea.
101/129 Legan Centre, Moo 20 Khlong Nueng, Khlong Luang Pathum Thani 12120
0-2032-7302
