Service Engineer (Northern Area) - GETINGE (THAILAND) CO.,LTD.

Service Engineer is responsible for managing medical equipment to perform smoothly such as hardware and software service support, technical application, recall, troubleshooting activities and field safety corrective action in order to maintain full functionality of our equipment being by various hospital.

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

We are looking for Service Engineer who will take responsible on providing technical direction, operation and maintenance tasks to contribute towards Getinge Thailand organization and develop After Sales Service and Installation department in order to meet customer expectations. 

Day to day responsibilities will include:

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.

• Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.

• Provide guidance and training to customer in establishing operation, maintenance, inspection procedures, and techniques.

• Analyze equipment failures to determine cause and recommend corrective action.

• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.

• May participate in installation planning phase.

• Ensure excellent customer relations through effective communication of all services provided, timely notifications of on-site arrival times, prompt updates in case of delays, clear communication of service and operator issues, and consistently presenting a positive attitude towards the company, products, employees, and customers. Adhere to proper business appearance standards as defined by service management.

• Effectively manage company assets to include computer, consignment stock parts inventory, test equipment and tools.

• Ensure accurate service documentation, preventive maintenance, service order, recall, field safety corrective action and mandatory upgrade record for medical equipment and that system are maintained.

• Ensure that all required training certificates are up-to-date and valid to maintain compliance and regulations.

• Service contracts promoted.

Who you are: 

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence.  They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams and embrace the future. If you love change, we can make sure that you stay that way!

Your experience includes: 

• Bachelor’s degree in Engineering, Electrical, Mechanical, Science, Industrial Physics and Medical Instrumentation or related field.

• 1 - 3 years’ experience in a service-repair field, preventive maintenance or equivalent experience.

• Proficiency in troubleshooting, repairing, and maintaining equipment.

• Ability to read and interpret technical manuals.

• Ability to prepare detailed service reports and documentation.

• Ability to communicate effectively with customer and provide training on equipment use.

• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint. 

• Basic verbal and written communication skills in English and good communication skills in Thai.

Our Benefits 

We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.