Customer Success (TH/ENG) - บริษัท ฮิวแมน เทคโนโลยีส์ (ไทยแลนด์) จำกัด

Customer Support at our company is not simply an inquiry desk. This role directly supports corporate digital transformation and also offers opportunities to contribute to product development, including UI/UX improvements.

Job Description

• Provide trial environments to prospective customers acquired by the sales team
• Support customers in achieving their goals after the trial environment is provided
• Join the sales team in meetings and negotiate directly with customers when necessary
• Provide inbound customer support
• Support basic installation of fingerprint and face scanners
• Provide outbound support by working closely with customers to help them achieve their goals
• Test the company’s products, including mobile applications and payroll systems
• Propose new product features (including UI/UX)

Please Read Before Applying

• Our products are not perfect, and we improve them every day, those who want to improve the product together with customers will enjoy this.
• We value people who take action and try, rather than those who avoid doing anything out of fear of failure.
• As we are a startup, company policies sometimes may change.
• We highly value people who think and act independently.
• We judge based on what is said, not who said it.
• We don't want to hire "employee" We want to find teammates who will build the company with us.
• Merit-Based Evaluation: Career Growth Based on Results and Ability
• We fairly evaluate employees who demonstrate ability and deliver results, regardless of age, educational background, or length of service.

Career path:

Even young employees can take part in decision-making, and salary increases are possible based on ability.

Rewarding effort and results:

Based on our value of “rewarding effort and results,” we are looking for people who can continue running the PDCA cycle even under high pressure.

Track Record: Promotion to Leader in 6 Months and Manager in 2 Years

Age, educational background, and length of service do not matter at all. Our evaluation criteria are proposals, action, results, and reproducibility.

Role model 1:

A member who joined the company was promoted to a leader position after six months, with the salary increased to 140% of original salary.

Role model 2:

A sales employee in their second year was promoted to manager, with the salary increased to 150% of original salary.

This is an ideal environment for people who strongly wish to receive fair evaluation and build their career at an early stage.

Requirements

• Language skills:
  - Native-level Thai
  - Conversational English
• Personality: 
  - Able to explain things logically
  - Positive and friendly attitude
  - Able to support and empathy
  - According to the company’s 10 values