Responsibilities

Provide timely and accurate support to customers via call in Japanese
Address client inquiries, concerns, and complaints with professionalism and empathy
Resolve customer concerns efficiently while maintaining a positive experience
Maintain detailed records of customer interactions in the system
Meet performance metrics such as response time, resolution rate, and customer satisfaction

Qualifications

Proficient in speaking Japanese Language - no JLPT level required but is an advantage
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Good problem-solving and persuasion skills
- Basic computer skills
- Skilled in explaining complex information in a clear, convincing, and customer-friendly manner
- Capable of building trust and rapport with customers through effective communication

Benefits

Staff training and development
Overtime
Accommodation allowance (in other provinces)
5-day work week
Flexible working hours
Performance/results-based bonus

About AMAF BPO INC

AMAF BPO is a dynamic recruitment and headhunting firm based in the Philippines, dedicated to matching top talent with leading companies. Our team of expert recruiters has extensive industry knowledge and a deep understanding of the local job market, ensuring that both employers and job seekers find the perfect fit.

Ortigas

095-634-5755