It Helpdesk Support - Charoen Pokphand Foods Public Company Limited

In this role, you will play a key part in the continuous improvement of IT processes and service delivery. You will regularly evaluate existing IT processes, identifying areas where targeted metrics are not being met, and conducting benchmarking, audits, and maturity assessments to drive enhancements. You will be responsible for creating, initiating, and managing IT Service Improvement Plans, setting clear targets for increased efficiency and cost-effectiveness across the entire IT service lifecycle. Furthermore, you will collaborate with both IT and business stakeholders to pinpoint and prioritize improvement opportunities. You will also coordinate and ensure the successful completion of IT service projects on time, within budget, and scope, overseeing all project aspects from setting deadlines and assigning responsibilities to monitoring progress and summarizing outcomes for management.