Client Success Executive (Fresh graduates are welcome) - DATAXET LIMITED

• Serve as the primary point of contact for assigned clients and key accounts.
• Cultivate trusted, long-term relationships with client stakeholders, from Manager to C-level.
• Understand client objectives, business context, and success metrics to ensure alignment.
• Professionally manage client feedback, concerns, and escalations.
• Oversee end-to-end service delivery, ensuring outputs meet agreed scope, quality, and timelines.
• Translate client requirements into clear briefs for internal delivery teams, including insights, operations, production, and technical teams.
• Coordinate internally to proactively resolve issues, risks, resource, or service gaps.
• Conduct regular client meetings, service reviews, and performance updates.
• Prepare reports, insights, and presentations for client discussions.
• Provide platform training for clients.
• Research and identify relevant keywords for media report platform and social listening platform setup, as per client requirements.
• Manage ad-hoc requests and deliver ad-hoc reports as required.
• Identify and pursue upsell or service expansion opportunities within existing accounts.
• Support sales and commercial teams in renewals, proposals, and scope adjustments.
• Contribute to client retention and revenue growth targets.
• Prepare quotations and documentation for clients.
• Facilitate client meetings for contract signing and activate contracts within the system.
• Track and report client progress and renewal status.

• Bachelor's degree in any field
• Age not over 30 years
• 2+ years experience in Client Success, Account Management, or Project management
• Experience managing B2B, enterprise or government clients
• Strong problem-solving and stakeholder management skills

• Strong coordination skills with internal operational teams
• Strong Negotiation and Project governance skills
• Background in end-to-end support
• Excellent communication and presentation skills
• Experience in media monitoring and insights is highly preferred
• Familiarity with Social Listening tools
• Client-centric mindset with strong service ownership
• Structured, detail-oriented, and proactive
• Ability to manage pressure and client expectations and able to work flexible hours when required
• Commercial awareness and retention-focused thinking
• Computer proficiency
• Good command of both written and spoken English
•  Thai nationality 

Web site: dataxet.co

Join Our Growing Team!

We are a leading media intelligence company and news agency in Thailand, offering 360-degree media monitoring solutions across the spectrum of social, online and traditional media from thousands of sources, both domestic and international. PR and marketing are comprehensively achieved with our press release distribution service that delivers to both local and global media outlets around the world. We are also a news agency, reporting in real-time relevant stories on the stock market, finance, the economy, investments and world news that helps steer major decisions in business and investments.

We are looking for someone who loves PR and wants to help our clients succeed!