Service Analysis - Thai Yamaha Motor Co.,Ltd.
Thai Yamaha Motor Co.,Ltd. · Samutprakarn
- Location
- Samutprakarn
- Salary
- Negotiable
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 26/05/2026
Responsibilities
- Analyze service and spare parts business performance across service operations to understand overall business results and identify improvement opportunities
- Conduct in-depth data analysis to uncover root causes, hidden issues, and operational constraints, and translate insights into actionable improvement plans
- Manage and optimize databases for effective data storage, organization, accuracy, and efficiency to support business analysis and operational decision-making
- Develop analytical reports and dashboards to present insights, business performance, and recommendations to management for decision-making
- Monitor and track business metrics and key performance indicators (KPIs) through regular and monthly reporting
- Identify business trends, customer behavior, and opportunities to improve processes, operations, and service activities
- Develop and propose service and spare parts promotion activities to drive after-sales revenue and increase customer retention
- Conduct surveys and collect data on automotive business activities to evaluate and compare effectiveness across different activity types
- Analyze survey results and campaign performance, and present insights and recommendations to management
- Explore and develop e-commerce opportunities for parts, accessories, and apparel to expand online sales channels
- Plan and execute marketing and promotional activities through both online and offline channels
- Enhance brand awareness and increase customer engagement across social media platforms such as Facebook, TikTok, and LINE
- Analyze campaign outcomes and customer response to recommend suitable promotion strategies for target segments
- Develop, test, and continuously improve service operation standards to enhance efficiency and service quality
- Identify, design, and implement tools, systems, or solutions to support smooth and effective service center operations
- Conduct customer satisfaction surveys and analyze feedback to identify improvement opportunities in service delivery
- Prepare and present customer insight and satisfaction reports to support management decisions
- Monitor and respond to customer complaints and feedback across multiple channels such as Facebook, LINE, and Google Review
- Consolidate, analyze, and report customer feedback from various sources to drive service improvement initiatives
- Design and implement pilot or prototype activities to test new service or business concepts before full-scale deployment
- Conduct hypothesis testing and evaluate potential business impact of new initiatives
- Develop models and simulations to predict customer behavior, trends, and responses to new activities
- Present high-impact and effective pilot programs to management for approval and scale up across dealer networks nationwide
- Control and manage departmental budget in alignment with business plans, ensuring cost efficiency and optimal resource utilization
- Monitor spending and optimize cost to maximize return on investment (ROI) and support sustainable business growth
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Applied Statistics, Engineering, or other related fields
- At least 1 year of experience in business development, business analysis, or marketing-related roles
- Strong technical expertise in statistical data analysis with the ability to analyze customer data and develop business and marketing strategies effectively
- Flexible in working environment, location, and working hours
- Proficient in Microsoft Office applications
- Strong presentation and communication skills with the ability to create effective materials
- Good command of English with a TOEIC score of 500 or above
- Good interpersonal skills with strong negotiation, communication, and collaborative abilities in working with cross-functional teams
Benefits
- Health/Medical Checkup
- Life Insurance
- Meal allowance
- Medical Expense
- Traditional Holiday
- Uniform
- Vacation/ Annual Leave
- Provident Fund
- Staff training and development
- Overtime
- Scholarship/ education allowance
- Fuel/transportation fees
- Per diem
- Telephone bill allowance
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Ordination leave
- Employee's uniform
- Funeral payment support
- Attendance bonus or other special compensation
- Performance/results-based bonus
- Annual bonus
About Thai Yamaha Motor Co.,Ltd.
Thai Yamaha Motor Co., Ltd./บริษัท ไทยยามาฮ่ามอเตอร์ จำกัด
Thai Yamaha Motor Co., Ltd. is a subsidiary of Yamaha Motor Co., Ltd. in Japan, the leader in manufacturing and distribution - Yamaha. Our products include motorcycles, multi-purpose engines, and recreational water vehicles designed to create enjoyable experiences for riders and users. More than 40 years in Thailand, we have employed about 3,400 people, which will soon grow to match our business expansion plans. We are looking for new recruits to meet our challenges, which emphasize quality and continuous improvements.
To be the world’s leading company in marketing and manufacturing of YAMAHA products. Our goal is to have the best brand equity in the industry by satisfying our customers through innovations, high quality and technology. We are committed to provide excellent services which exceed customer expectations.
Our employees are the most valuable resources. We intend to develop our employees to achieve international level of professionalism with progressive career development. Quality of life will be improved by means of good compensation, benefits, safety, and working environment.
64 Moo 1, Debaratna Rd, Srisa Jorrake Yai, Bangsaothong, Samutprakarn 10540
0-2740-8000
